Technical Sales Engineer

4 days ago

Cebu City, Philippines ZKTeco Philippines Full time

Overview

On-site - Cebu Fresh Graduate/Student Bachelor Full-time

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Job Description Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits Insurance Health & Wellness Professional Development

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

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Responsibilities
  • Diagnose, troubleshoot, and resolve technical hardware and software issues.
  • Communicate with customers directly; support during system roll-outs; maintain equipment; and document accurately.
  • Provide timely and accurate technical support to customers and guide them through troubleshooting steps.
  • Install and configure hardware and software systems; perform repairs and replace hardware components as necessary.
  • Resolve network-related problems; deploy and test new technologies and hardware; conduct electrical safety checks on equipment.
  • Document solutions and prepare procedural support materials; follow up with clients to confirm full resolution of issues.
  • Support the deployment of new applications and systems; evaluate and test new technologies and hardware.
  • Maintain warehouse organization and support logistics, including driving when needed.
  • Handle multiple support cases simultaneously; perform other duties as assigned by the Technical Hardware Support Manager.
Qualifications
  • Bachelor’s Degree or Diploma in Electronics and Communications Engineering (ECE), Computer Engineering, Information Technology, or related technical field.
  • 1–2 years of experience in technical support, IT, or electronics. Fresh graduates may be considered for entry-level roles.
  • Familiarity with biometric devices, access control systems, time & attendance systems, or security products is a strong advantage.
Technical Skills
  • TCP/IP networking, LAN/WAN setup and troubleshooting
  • CCTV, biometrics, RFID, turnstiles, or x-ray systems
  • Electrical wiring and low-voltage systems
  • Windows operating systems, PC setup, and software installation
  • Ability to analyze hardware/software problems and perform effective troubleshooting
Soft Skills
  • Strong written and verbal communication skills
  • Ability to prepare and explain technical documentation or service reports
  • Customer-service oriented and able to work well in a team
  • Willingness to travel for on-site support, installation, or training
  • Can work under pressure and handle client escalations professionally
Certifications (Preferred but Not Required)
  • Knowledge in AutoCAD, Visio, or SketchUp (for layout or technical drawings)
  • Valid Driver’s License (preferred for field assignments)
Other Requirements
  • Willing to be assigned in various locations including client sites, warehouses, and regional offices
  • Must be flexible with work schedule (including weekends or holidays during urgent deployments)
Working Location

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