Manager, Service Delivery

3 weeks ago

Santa Rosa, Philippines TeleTech Holdings, Inc. Full time

Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery Manager working onsite as needed by the business in South Luzon, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

*If certified in country, use this paragraph and update Country in Red; otherwise, please remove: Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in (Country) says it all

What You’ll be Doing

Do you have a passion for leading, mentoring, and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to meet client goals. You’ll handle associate questions, issues, and customer escalations while ensuring quality customer experience on every call. You’ll play a key role in creating and maintaining a positive work environment, ensuring we meet client needs and acknowledging excellent performance.

You’ll report to the Senior Manager, Service Delivery. We’re looking for a leader to act as one, encouraging and motivating your team to resolve issues, achieve goals, and advance their careers.

During a Typical Day, You’ll

· Improve key success metrics such as:

o Customer Satisfaction Score

o Service Level Goals

o Quality Goals

· Coach associates to meet company and client goals, address employee issues, and coordinate training on new or revised information related to services, products, or processes

· Manage multiple complex tasks and projects efficiently, monitoring team attendance and absence

What You Bring to the Role

· Minimum 1 year call center or equivalent experience

· Promote a performance-driven culture and strive for excellence

· Support your team with the necessary tools and systems for daily tasks

· Mentor and inspire others consistently

· Customer-focused mindset

· Ability to interpret and manipulate data for reporting

What You Can Expect

· Support for your career and professional growth

· An inclusive, community-oriented culture that encourages giving back

· A global team of lifelong learners guided by our values

· Information about paid time off (PTO), wellness, and healthcare benefits

· Competitive compensation, performance bonuses, and additional benefits like tuition reimbursement. For US-based roles, visit . For non-US roles, visit .

The anticipated salary range is (Update Compensation/Range) . Actual offers depend on location, experience, education, and skills.

About TTEC

Our business is about making customers happy. Since 1982, we've helped companies build engaging, satisfied, and profitable customer experiences through our blend of humanity and technology. We serve leading brands worldwide, communicating via voice, messaging, text, and video chat with millions daily. These experiences start with you.

TTEC is an equal opportunity employer committed to diversity and inclusion. We value all perspectives and strive to create a workplace where everyone feels valued, belonging, and authentic. Diversity enhances our strength and innovation.

#LI- Onsite

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