Customer Care Representative

4 days ago


Pulong Santa Cruz, Calabarzon, Philippines Ximex Delivery Express Full time ₱220,800 - ₱244,800 per year

Qualifications

  • Male or Female
  • Fluent in English
  • With work experience related to Logistics Industry
  • Computer Literate / Flexible
  • Ability to stay calm when customers are stressed or upset
  • Experience working with customer support – chat, inbound, outbound

Job Description:

  • Pick up and Delivery Monitoring
  • Providing Reports and updates to Clients
  • Tracking and Monitoring of proof of delivery
  • Callout on delivery status and pre alert of deliveries to clients
  • Maintaining a positive, emphatic and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels – SMS, Chat, Inbound & Outbound
  • Acknowledging and resolving customer complaints
  • Ensure customer satisfaction and provide professional customer support
  • Keeping records of customer interactions, transactions, comments and complaints
  • Perform and assist other task assigned by Customer Service Manager

Job Type: Full-time

Pay: Php20, Php22,000.00 per month

Ability to commute/relocate:

  • Santa Rosa City, Laguna: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Customer Support Representative: 1 year (Required)

Expected Start Date: 09/15/2025



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