Customer Care Representative
4 days ago
Qualifications
- Male or Female
- Fluent in English
- With work experience related to Logistics Industry
- Computer Literate / Flexible
- Ability to stay calm when customers are stressed or upset
- Experience working with customer support – chat, inbound, outbound
Job Description:
- Pick up and Delivery Monitoring
- Providing Reports and updates to Clients
- Tracking and Monitoring of proof of delivery
- Callout on delivery status and pre alert of deliveries to clients
- Maintaining a positive, emphatic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels – SMS, Chat, Inbound & Outbound
- Acknowledging and resolving customer complaints
- Ensure customer satisfaction and provide professional customer support
- Keeping records of customer interactions, transactions, comments and complaints
- Perform and assist other task assigned by Customer Service Manager
Job Type: Full-time
Pay: Php20, Php22,000.00 per month
Ability to commute/relocate:
- Santa Rosa City, Laguna: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer Support Representative: 1 year (Required)
Expected Start Date: 09/15/2025
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