Implementations Specialist

3 days ago

Pampanga Philippines Technology Elite, Inc. Full time

Implementation Specialist We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. The Implementations Specialist helps the customers to configure and learn the Transport Management System (TMS). They work closely with Project Managers, Solutions Architect, Integration Architect, to find solutions for our customers. Responsibilities Perform configuration tasks in the clients TMS: Configure Groups set-up, Code tables set-up, Contracts and rate cards set-up (including OMNI Scripting), Document mapping with DocMosis and Jasper Reports, Dynamic Rulesets (IMG Business Rule Manager), Boost install. Creation of training material e.g. using iorad - the tutorial builder. Perform on-the-job training in form of sprints (demo and training). Debug issues and recreate issues on the test server. Creates project documentation. Participate in Project Meetings (Kick-off, Project frame, Lessons learned). Implementation Specialists can be assigned to Case Work performing above tasks or assigned to project work performing same tasks. Qualifications Roughly 3-6 years of customer facing, technical support experience. Experience with Transport Management System (TMS) and/or logistics industry experience. Experience with Mercury Gate TMS is a plus. Solid communication and organizational skills. Ability and willingness to accurately record time throughout each day. Proficient in Excel, and Office 365 (Outlook/OneDrive). Experience working directly with external customers to develop solutions. Ability to multi-task and prioritize in a fast‑paced, detail‑oriented work environment. Ability to self‑teach using documentation to supplement internal training. Willingness to develop deep understanding of MG TMS and all related configurations. Ability to lead customer communication via Salesforce, email, phone, or video conference to determine customer needs or to resolve technical issues for customers. Experience working with solution/technical architects to design business process for customers. Triage advanced and multi‑functional customer support cases to backend teams (DBA, Engineering, etc.) – i.e. ability to work with multiple teams/functional units. Develop effective solutions with moderate supervision. Defect investigation and resolution. Update and monitor customer support tickets using Salesforce and Jira. Maintain accurate time entry records for time spent throughout the day. Drive and support customer development interface efforts to Mercury Gate standards. Benefits 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years). HMO coverage for employee +1 FREE dependent on the first day of employment. +1 additional FREE dependent per successful year of tenure (up to five (5) years). Tenure Incentive Program. Referral Bonus up to Php20,000.00. ALL government mandated benefits. *Terms and conditions apply. #J-18808-Ljbffr

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