Tier 3 Service Desk Specialist | WFH with 25% Differential Pay
4 weeks ago
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance. We are currently looking for a Tier 3 Service Desk Specialist who will be working with Connext's Client in the United States of America. What's in it for you? Competitive compensation Perfect Attendance Bonus Life insurance HMO Insurance Great company culture 25% Night Differential Annual Increase What is the job? The Tier 3 Service Desk Specialist is responsible in managing escalated support tickets, performing advanced troubleshooting, and collaborating with other technicians to ensure timely resolution of client issues. Responsibilities Manage and resolve escalated tickets with SLA compliance, ensuring accurate documentation and time tracking. Deliver high-quality end-user support with clear communication to clients and internal teams. Identify recurring issues, perform root cause analysis, and suggest process or system improvements. Collaborate with internal teams to ensure timely issue resolution and exceptional client experience. Act as the primary escalation point for Level 1 technicians, resolving complex or time-consuming cases. Troubleshoot and resolve hardware, software, and network issues for workstations, servers, and cloud services. Support Microsoft 365, Windows Server, Active Directory, VPNs, backups, security software, and business applications. Escalate tickets requiring Level 3+ intervention following defined procedures. Assist with proactive monitoring, server maintenance, patch management, and performance tuning. Participate in continuous improvement by suggesting documentation or process updates. Qualifications Minimum of three (3) years of IT support experience, with at least one (1) year in a Level 2 or Level 3 IT capacity. Experience using Windows desktop and server operating systems, Active Directory, and Microsoft 365 administration. Familiarity with RMM tools (NinjaRMM, DattoRMM), EDR solutions (e.g., SentinelOne), and remote access tools (e.g., Splashtop, TeamViewer). Troubleshooting skills with a structured and methodical approach. Experience working with ticketing systems and managing SLA-driven workloads. Clear and coherent both written and verbal communication skills in English. Experience with ITGlue or equivalent documentation system is a plus. Certification in Microsoft, CompTIA, or ITIL is a plus. Be part of a growing global team that values innovation, collaboration, and professional growth. Apply today and take the next step in your career with Connext #J-18808-Ljbffr
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, Pampanga, Philippines Connext Global Solutions Inc Full timeConnext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance. We are currently looking for an Data Entry Specialist who will be working with Connext's Client in the United States...
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, Pampanga, Philippines Connext Global Solutions Inc Full timeConnext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance. We are currently looking for an Accounting Associate who will be working with Connext's Client in the United States...
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, Pampanga, Philippines Connext Global Solutions Inc Full timeConnext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world‑class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance. We are currently looking for an Accounting Team Leader who will be working with Connext's Client in the United...
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, Metro Manila, Philippines Connext Global Solutions Inc Full timeConnext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance. We are currently looking for a Senior Accountant 1 who will be working with Connext's Client in the United States of...
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