Prompt Engineer – Conversational AI

2 days ago

Capital District, Philippines Outsourced Staff Full time

About Us

At Voice AI Solutions, we specialise in building advanced conversational AI voice agents for businesses. Our products include AI Receptionists, AI Customer Service Agents, and AI Sales Agents, with custom solutions available across industries such as IT, finance, real estate, and insurance. Designed with data sovereignty, security, and seamless integration in mind, our AI solutions help clients scale, improve customer experience, and reduce operational costs by up to 70%.

About the Role

We are seeking a skilled Prompt Engineer to join our Conversational AI team. This role is pivotal in designing, testing, and refining prompts that drive natural, effective, and compliant interactions between AI voice/chat agents and end-users. You will work closely with our developers, AI trainers, and clients to ensure conversational flows are accurate, contextually aware, and aligned with business goals.

Key Responsibilities
  • Design, write, and optimise prompts for conversational AI systems, including voice agents, chatbots, and multi-channel assistants.
  • Translate business requirements into effective conversational flows and dialogue structures.
  • Collaborate with developers, linguists, and QA testers to improve AI responses and reduce errors.
  • Analyse transcripts and call/chat logs to identify improvement opportunities.
  • Conduct A/B testing and fine-tuning of prompts to maximise accuracy, compliance, and user satisfaction.
  • Document prompt libraries, version changes, and testing results for knowledge transfer.
  • Ensure that prompts reflect brand voice, regulatory compliance, and cultural context (AU/PH/US/EU markets).
  • Contribute to the design of AI Receptionists, Customer Service Agents, Sales Agents, and custom solutions across different industries.
Skills & Qualifications
  • Strong background in linguistics, communications, AI/ML, or computer science (or equivalent practical experience).
  • Proven experience working with LLMs (OpenAI, Anthropic, Cohere, etc.) or conversational AI platforms.
  • Understanding of NLP principles, dialogue management, and AI behaviour shaping.
  • Exceptional writing and editing skills with a focus on clarity and tone adaptation.
  • Ability to analyse data, spot patterns, and recommend improvements.
  • Experience with tools like Make, Zapier, APIs, or custom AI integrations is a plus.
  • Familiarity with compliance frameworks (e.g. debt collection, finance, healthcare, IT support) is highly regarded.
  • Problem-solving mindset, with attention to detail and creativity.
What We Offer
  • Opportunity to work on cutting-edge conversational AI products.
  • Exposure to international clients across IT, finance, real estate, and more.
  • Career growth in a rapidly expanding industry.
  • Competitive salary package (PHP/AUD depending on experience)
  • Supportive and collaborative remote-first work environment.
#J-18808-Ljbffr

  • QA Engineer

    2 days ago

    Capital District, Philippines Bamboo Works Full time

    Get AI-powered advice on this job and more exclusive features. We are looking for a motivated Quality Assurance (QA) Engineer with a passion for delivering high-quality Voice AI Agent Software. In this role, you will support testing efforts across Voice AI components such as Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), and...

  • Account and Project Manager

    2 days ago

    Capital District, Philippines Creatify AI Full time

    Location Philippines Employment Type Full time Location Type Remote Department Creative About Creatify Creatify is building the world’s first end-to-end AI advertising agent—a platform that automates the entire video ad lifecycle, from scripting and avatar-led generation to testing, optimization, and publishing across Meta, TikTok, YouTube, and...

  • Technical Support Specialist

    2 days ago

    Capital District, Philippines Mesopotamia Trade Ltd Full time

    Overview Technical Support Specialist - Shopify App. We are looking for a Technical Support Specialist to join our team. In this role, you will be responsible for delivering prompt, high-quality responses to customer inquiries and understanding each customer's unique needs to offer personalized and insightful support. The ideal candidate is personable,...

  • QA and Test Engineer

    2 days ago

    Capital District, Philippines Pet Circle Full time

    Join to apply for the QA and Test Engineer role at Pet Circle Join to apply for the QA and Test Engineer role at Pet Circle Get AI-powered advice on this job and more exclusive features. Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most...

  • Sr. PPC and AI Marketing Analyst

    2 days ago

    Eastern Manila District, Philippines LegalMatch.com Full time

    We are seeking an experienced Sr. PPC & AI Marketing Analyst to lead and optimize our paid media campaigns and leverage AI-driven marketing strategies. In this role, you will manage multi-channel paid search campaigns, drive automation, and use AI tools to maximize marketing efficiency and return on investment (ROI). You will collaborate with the digital...

  • Principal Software Engineer: Java Full Stack

    2 days ago

    Capital District, Philippines LegalMatch Full time

    Overview As a Principal Software Engineer, you will be responsible for leading and implementing technical decisions and efforts of a software engineering team, overseeing and performing the development of high-quality software products, and enhancing our existing software platforms alone or with individuals of the same or similar role. Your responsibilities...

  • Product Strategist

    2 days ago

    Capital District, Philippines LegalMatch Full time

    1 day ago Be among the first 25 applicants We're looking for a Product Strategist to join our Business Strategy & Growth Team at LegalMatch. In this high-impact role, you'll champion business outcomes across a wide range of product initiatives—new features, product offerings, campaigns, and enhancements. Your work will directly drive conversions,...

  • Email Marketing Specialist

    2 days ago

    Capital District, Philippines GoTeam Full time

    Email Marketing Specialist (Up to ₱35K + WFH Setup + FREE AI Certification) Join to apply for the Email Marketing Specialist (Up to ₱35K + WFH Setup + FREE AI Certification) role at GoTeam Email Marketing Specialist (Up to ₱35K + WFH Setup + FREE AI Certification) Join to apply for the Email Marketing Specialist (Up to ₱35K + WFH Setup + FREE AI...

  • Plumbing/Sprinkler Take-off Specialist

    2 days ago

    Capital District, Philippines RemoteVA Full time

    2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Position Overview:The Sprinkler/Plumbing Take-off SpecialistJob DescriptionPosition Overview:The Sprinkler/Plumbing Take-off Specialist plays a crucial role in project estimation by accurately interpreting drawings, performing takeoffs, and preparing...

  • Assistant Account Manager

    2 days ago

    Capital District, Philippines GoTeam Full time

    Join to apply for the Assistant Account Manager role at GoTeam Join to apply for the Assistant Account Manager role at GoTeam Assistant Account Manager (Up to ₱40,000 + Remote + FREE AI Certification) At GoTeam, you won’t just manage client accounts—you’ll be instrumental in shaping a proud Filipino legacy. We leverage Filipino brilliance and AI...