Technical Solutions Engineer

2 days ago

Las Piñas, Philippines Persona Full time

Technical Solutions Engineer (Work From Home) Join to apply for the Technical Solutions Engineer (Work From Home) role at Persona . The Company Our client is transforming how organizations interact with their data through AI-powered automation. Their platform enables users to analyze billions of records through a Google-like interface, understand metric changes through automated insights, and receive predictive recommendations—all in a self-service manner. Unlike traditional BI tools, their solution excels at ad hoc analysis, root‑cause insights, and business-friendly advanced analytics. The Role We are partnering with an innovative analytics company to find a talented Technical Solutions Engineer for their AI-powered analytics platform. This hands‑on role combines technical expertise with customer success to deliver exceptional experiences for users of an advanced business intelligence solution. Key Responsibilities Drive customer success through technical support, problem‑solving, and platform enablement (50% support, 30% enablement, 20% success initiatives) Collaborate with engineering, product, and go‑to‑market teams to create first‑class user experiences Develop comprehensive technical documentation, tutorials, and best practices Troubleshoot complex technical issues in customer environments Own customer communication regarding issue resolution, product enhancements, and roadmap developments Required Qualifications Bachelor's degree in Computer Science, Mathematics, Statistics, or related field 3+ years of experience in Data Analytics/Business Intelligence/Databases Strong fundamentals in Computer Science and Databases Proficiency in SQL and Data Modeling Experience with Snowflake, Redshift, BigQuery, and major cloud platforms (GCP, AWS, Azure) Expertise in at least one major BI tool (Tableau, Power BI, Looker, etc.) Outstanding written and verbal communication skills Preferred Qualifications Experience with AI, predictive analytics, and machine learning Background in building customer support processes and knowledge bases Working knowledge of agile development methodologies Flexibility and willingness to step outside of traditional roles as needed in a fast‑paced startup environment What We Offer Best salaries in the industry Permanent ability to work from anywhere in the world Opportunities for growth and advancement A fast‑paced and collaborative environment Warm and friendly company culture Full benefits Benefits at Persona Health insurance subsidy Unlimited paid time off (paid sick and vacation leaves) Annual bonuses based on performance Monthly tech allowance Opportunity to be paid in your currency of choice #J-18808-Ljbffr

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