Customer Success Associate

4 days ago


Pasig, Philippines Northwestern University Full time

Join Snappr as a Customer Success Associate to support global customers and photographers, ensuring seamless booking experiences in a dynamic startup environment. Your Role Here’s what you will be doing: Help Snappr expand to new markets by supporting customers worldwide Answer questions about the photoshoot process and resolve scheduling issues Work with photographers to resolve disputes around the results of their photoshoots Adapt to shifting job duties in a start-up environment based on customer needs Take ownership of Snappr's growth and do whatever it takes to get the job done About You The company is looking for: Bilingual proficiency in written and spoken English BPO experience is a plus, but fresh graduates and career shifters are welcome to apply Ability to track and monitor CSAT scores, identifying trends and areas for improvement Fantastic phone manners and email etiquette A "let's get it done" mindset Ability to balance attention to detail with swift execution Willingness to report 100% onsite in Ortigas and work on a shifting schedule Compensation & Benefits PHP 30k/month on-target earnings (including performance pay) PHP 1.5k-2k transportation allowance 20% night differential (if applicable) Health Insurance (HMO with dependents) Free daily meals Paid Time Off Company Equity This job may close before the stated closing date, you are encouraged to apply as soon as possible. #J-18808-Ljbffr



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