Customer Success Associate

2 days ago

Pasig, National Capital Region, Philippines Azeus Systems Limited Full time ₱250,000 - ₱500,000 per year


Azeus Systems Limited is looking for a Customer Success Specialist to be part of our growing customer relations force for our product, Azeus Convene.

Convene is a board management software for boards and senior leadership. Our award-winning board meeting software offers a comprehensive suite of tools that enhances collaboration, accelerates decision-making, and empowers governanceall in one convenient platform. With a global footprint in over 100 countries, Convene helps organizations worldwide streamline their governance processes.

Visit for more information.

Role and Key Responsibilities :

  • Put the customer at the heart of everything you do to ensure success.
  • Become a Convene product champion and an expert on the board management landscape.
  • Deliver engaging walk-through sessions to confidently educate our customers on how to get the most from our platform.
  • Assess the customer's current level of service and help them gain greater value from the solution.
  • Engage regularly with existing customers both via phone and email.
  • Liaise with other internal teams to help resolve customer issues raised.
  • Be proactive in ensuring that customers are getting the most out of their implementation of Convene.
  • Be proactive in reviewing the customer engagement behavior and adopting strategies that ensure retention

Detailed Responsibilities:

  • Build and cultivate strong relationships with clients by becoming their trusted adviser and helping them maximize the Convene platform
  • Engage customers in regular discussions about their subscription e.g. QBR's, goals, renewals, testimonials, etc
  • Document all customer insights, feedback, and use cases
  • Identify upsell/cross-sell/referral and other growth and expansion opportunities
  • Report potential risk accounts and manage the risk mitigation activities.
  • Follow up on customer requests, contracts, renewals, testimonials, and other relevant tasks
  • Produce a list of customers to contact over a 2-week period and then provide a progress report at the end of this time.
  • Update and manage Pipedrive: contacts, calls, emails, insights, risks, opportunities, etc

Qualifications:

  • Open to fresh graduates / entry-level candidates and those with at least 1 year of experience in sales, customer success, or account management
  • SaaS background but any IT experience would be great
  • Great command of the English language


*This is for a hybrid set-up. Work tools will be provided.


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