Customer Success Manager

2 days ago

Manila, National Capital Region, Philippines CommPeak Full time ₱600,000 - ₱800,000 per year

In this role you will be responsible for overseeing and addressing all customers' needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer's best use of CommPeak's platform and products.

Responsibilities

  • Build and maintain strong, long-lasting customer relationships by Identifying opportunities to constantly improve the customer success experience
  • Increase the retention and growth of CommPeak's most valuable customers; identify business opportunities with customers to improve retention, ensure renewals and product enhancement upsell
  • Represent the voice of the customer to provide feedback and insights via high-touch relationships into core products, services, and processes.
  • Be a trusted partner for the customer on the use-case and product functionality, educate customers on the features of our products and services
  • Collaborate closely with internal stakeholders to support customer's needs and to resolve issues
  • Generate new business using existing and potential customer networks in order to identify new

Requirements

  • 2+ years customer success or account management experience - Must
  • Experience working for an international SaaS/Web/Tech company - Must
  • Basic technical skills with VoIP Service, SIP trunks, Dialing platform - Big advantage
  • Excellent verbal and written communications skills.
  • Fluent spoken and written English, other languages is a plus
  • Driven, self-motivated, enthusiastic, and with a bias for action.
  • Strong analytical skills, with the ability to translate data into insights

Benefits

  • Great career growth opportunity to develop within the Company
  • Learning culture- We invest greatly in learning and developing professional and personal skills
  • Working in a truly international team on truly international and multi-regional projects
  • Private health insurance with dependent
  • Hybrid work set-up

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