Customer Success Executive

1 week ago


Pasig, Philippines Isentia Full time

Isentia Pasig, National Capital Region, Philippines Customer Success Executive (SEA) The role of Customer Success Executive (SEA) sits within the SEA Customer Success team, reporting to the Customer Success Manager (SEA). Its primary function is to support Isentia and Pulsar customers by driving adoption and usage of the platform and services. This position ensures that customers derive value from their subscription by understanding their business needs, responding to support queries, configuring the Isentia and Pulsar platforms, conducting training sessions, and coordinating with other departments to resolve customer issues. In addition, the team works closely with Account Management and New Business on pre‑sales activities such as demo/trial setups, volume checks, and reviewing monitoring requirements. Job Requirements • Bachelor’s Degree in any field • At least 1 year of customer service experience • Strong verbal and written communication skills • Computer literate and comfortable using various software tools • Preferably with experience in an Internet Service Provider (ISP) or similar industry Seniority Level Not Applicable Employment Type Full-time Job Function Other Public Relations and Communications Services Referrals increase your chances of interviewing at Isentia by 2x Get notified about new Customer Success Executive jobs in Pasig, National Capital Region, Philippines . #J-18808-Ljbffr



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