Customer Support Specialist
5 days ago
This is a remote position. About Us (Client) We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get. Who are we? We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. Our team includes people who have built: Financial products (Square/CashApp, the earliest CapitalOne credit cards) Consumer products (Internet.org, Xbox) Mathematics & science infrastructure (computational research at NASA’s JPL) We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives. Responsibilities Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools Documenting & logging issues (as well as customer compliments & complaints) Working with customers to help them go through our application flow when required Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems Qualifications At least 3 years (and above) of experience under a US Loans, US Credit Cards, or Mortgage account Experienced in customer-facing roles in a loan or mortgage account Superb communication, collaboration, and problem-solving skills. Proficiency, speed, and accuracy in written communication. Fluency, clarity, and good diction in English Great organizational skills & time management abilities Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email. Familiarity in navigating MS Excel or Google Sheets Detail-Oriented - we’re a financial services company so being correct about the details matter Bachelor's Degree or comparable work experience in financial services Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between) Must be based in the Philippines Due to the volume of applications we receive, only qualified candidates will be contacted. Pay is commensurate to experience #J-18808-Ljbffr
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Specialist – Customer Support
3 weeks ago
Taguig, Philippines LSEG Full timeOverview The Specialist – Customer Support plays a critical role in delivering advanced technical and product support for Refinitiv customers, complementing the frontline efforts of Customer Support Executives. As a subject matter expert (SME), the Specialist handles sophisticated and raised inquiries related to Refinitiv Data Platform (RDP) and associated...
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Specialist – Customer Support
1 week ago
Taguig, National Capital Region, Philippines LSEG Full time ₱1,200,000 - ₱2,400,000 per yearPosition OverviewThe Specialist – Customer Support plays a critical role in delivering advanced technical and product support for Refinitiv customers, complementing the frontline efforts of Customer Support Executives. As a subject matter expert (SME), the Specialist handles sophisticated and raised inquiries related to Refinitiv Data Platform (RDP) and...
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Specialist – Customer Support
1 week ago
Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time ₱1,200,000 - ₱2,400,000 per yearPosition OverviewThe Specialist – Customer Support plays a critical role in delivering advanced technical and product support for Refinitiv customers, complementing the frontline efforts of Customer Support Executives. As a subject matter expert (SME), the Specialist handles sophisticated and raised inquiries related to Refinitiv Data Platform (RDP) and...
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Specialist – Customer Support
4 weeks ago
Taguig, Philippines London Stock Exchange Group Full time**Position Overview**Building on the foundation of frontline support, Specialists demonstrate deep technical expertise, ownership, and urgency in resolving issues that require sophisticated troubleshooting, multi-functional teamwork, and root cause analysis. They mentor and guide Associate Specialists and Executives, contribute to process improvements, and...
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Customer Support Specialist
2 days ago
Taguig, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱800,000 - ₱1,200,000 per yearCustomer Support SpecialistJob Summary:We are looking for a Customer Support Specialist to provide outstanding support across multiple channels—phone, messaging, and email—by investigating, troubleshooting, and resolving customer issues. You will act as a trusted advisor, ensuring customers feel heard, valued, and supported, while striving for...
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Specialist - Customer Support
4 weeks ago
Taguig, Philippines LSEG Full timePosition Summary As a Quant Feeds & Platform Specialist, you thoroughly understand our clients’ and prospective clients’ requirements from data to workflow needs and can articulate, construct, and demonstrate the desired product and content solution. Combining technical capability with deep content knowledge and usage, we provide domain expertise and...
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Collection Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱900,000 - ₱1,200,000 per yearAbout the role This is an exciting opportunity to join @Specialist' as a full-time Collection Specialist based in Taguig City, Metro Manila. As a key member of our Client Services team, you will play a vital role in maintaining our company's strong financial position by effectively managing and resolving outstanding client accounts.What you'll be...
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Collection Specialist
1 week ago
Taguig, Philippines Primus@knowledge@Specialist Full timeAbout the role This is an exciting opportunity to join @Specialist' as a full-time Collection Specialist based in Taguig City, Metro Manila. As a key member of our Client Services team, you will play a vital role in maintaining our company's strong financial position by effectively managing and resolving outstanding client accounts. What you'll be doing ...
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Customer Support Specialist
3 weeks ago
Taguig, Philippines Career Connect Full timeAs a Customer Support Specialist, you will go beyond answering tickets—you’ll be a trusted partner to our customers. By solving problems quickly and with empathy, you’ll build lasting relationships and ensure customers gain maximum value from our platform. This is a high-impact role where your contributions directly drive customer satisfaction,...
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Specialist - Customer Support
4 weeks ago
Taguig, National Capital Region, Philippines London Stock Exchange Group Full time**Position Summary**As a Quant Feeds & Platform Specialist, you thoroughly understand our clients' and prospective clients' requirements from data to workflow needs and can articulate, construct, and demonstrate the desired product and content solution. Combining technical capability with deep content knowledge and usage, we provide domain expertise and...
