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Specialist - Customer Support
4 weeks ago
Position Summary
As a Quant Feeds & Platform Specialist, you thoroughly understand our clients’ and prospective clients’ requirements from data to workflow needs and can articulate, construct, and demonstrate the desired product and content solution. Combining technical capability with deep content knowledge and usage, we provide domain expertise and support of end-to-end customer life cycle, from pre-sales support through implementation and into post sales and customer retention activities. The Specialist supplies consultative customer service to clients in understanding, extracting and accurately using LSEG and third-party data, including training, client meetings, documentation, sophisticated articulation of financial content and product capabilities, and coding assistance for the customer\'s workflow integration or financial research project.
Role Responsibilities- Provides direct & 2nd Level specialized customer service support including solving, research, code scripts, and answering client inquiries on content, product, and delivery platform.
- Meets with Sales and prospective customers, collects content, product, technical and integration requirements.
- Demonstrates various aspects of the platform, and proactively carries out the content onboarding activities for new or expanded customers.
- Uses customer & personal feedback to improve products and services or processes.
- Active contributor to product release rollouts, migrations, testing and upgrade programs.
- Supports projects within a broader workstream and maintains accountability for ongoing activities/action items.
- Works independently to tackle client queries and resolve where precedent may not exist.
- Improves the end-to-end customer journey.
- Encouraged project contributions for continuous business process improvement (Lean Six Sigma).
- Ability to lead a meeting with an agenda of issues with clear accountable results.
- Knowledge of and experience with financial data sets, investments or analytics.
- Ability to collaborate and connect with technical and non-technical personnel via phone, face-to-face, and in writing.
- Ability to give effective presentations and provide ad hoc answers.
- Certifiable training skills for beginner and advanced training on domain expertise.
- Advantage: SQL skills.
LSEG is committed to encouraging a diverse, equitable and inclusive work environment, ensuring equal opportunities for all employees. We offer a hybrid working model and comprehensive benefits.
If you are submitting as a Recruitment Agency Partner, it is essential to ensure that candidates applying to LSEG are aware of this privacy notice. Please read the privacy notice carefully to understand what personal information London Stock Exchange Group (LSEG) may hold about you, how it is used, and your rights as a data subject.
We are an equal opportunities employer and value diversity. We strive to create an inclusive environment and to support sustainability and community initiatives across our global business.
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