Customer Support Specialist

3 weeks ago

Taguig, Philippines ARTECH TECHNOLOGY INC Full time

Customer Support Specialist Job Summary: We are looking for a Customer Support Specialist to provide outstanding support across multiple channels—phone, messaging, and email—by investigating, troubleshooting, and resolving customer issues. You will act as a trusted advisor, ensuring customers feel heard, valued, and supported, while striving for first-contact resolution whenever possible. Key Responsibilities: Deliver top-tier support via phone, messaging, and email. Investigate and troubleshoot customer issues, using all available resources to drive timely resolution. Ensure high standards of quality, efficiency, and customer satisfaction. Empathize and actively listen to customers to make them feel valued. Accurately track issues and elevate systemic problems appropriately. Take ownership and use critical thinking to identify root causes and resolve issues effectively. Identify opportunities to educate customers and set clear expectations. Contribute to continuous improvement by providing feedback and suggesting enhancements. Lead by example in performance and professionalism. Requirements: 2–3 years of experience in customer support, preferably in financial services, cryptocurrency, or tech industries. Experience supporting customers across multiple channels (voice, email, and messaging). Excellent written and verbal communication skills. Ability to work shifts, including weekends. Strong problem-solving skills and critical thinking ability. Adaptable to the fast-paced, evolving needs of a high-growth organization. Fluent in English (spoken and written). #J-18808-Ljbffr

  • Specialist – Customer Support

    2 weeks ago

    Taguig, National Capital Region, Philippines LSEG Full time ₱1,200,000 - ₱2,400,000 per year

    Position OverviewThe Specialist – Customer Support plays a critical role in delivering advanced technical and product support for Refinitiv customers, complementing the frontline efforts of Customer Support Executives. As a subject matter expert (SME), the Specialist handles sophisticated and raised inquiries related to Refinitiv Data Platform (RDP) and...

  • Specialist – Customer Support

    2 weeks ago

    Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time ₱1,200,000 - ₱2,400,000 per year

    Position OverviewThe Specialist – Customer Support plays a critical role in delivering advanced technical and product support for Refinitiv customers, complementing the frontline efforts of Customer Support Executives. As a subject matter expert (SME), the Specialist handles sophisticated and raised inquiries related to Refinitiv Data Platform (RDP) and...

  • Customer Support Specialist

    6 days ago

    Taguig, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱800,000 - ₱1,200,000 per year

    Customer Support SpecialistJob Summary:We are looking for a Customer Support Specialist to provide outstanding support across multiple channels—phone, messaging, and email—by investigating, troubleshooting, and resolving customer issues. You will act as a trusted advisor, ensuring customers feel heard, valued, and supported, while striving for...

  • Customer Support Specialist

    2 weeks ago

    Taguig, Philippines Outsourcey Full time

    Customer Support Specialist Outsourcey Taguig, National Capital Region, Philippines Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without...

  • Specialist - Customer Support

    2 weeks ago

    Taguig, Philippines LSEG Full time

    Position Summary As a Quant Feeds & Platform Specialist, you thoroughly understand our clients’ and prospective clients’ requirements from data to workflow needs and can articulate, construct, and demonstrate the desired product and content solution. Combining technical capability with deep content knowledge and usage, we provide domain expertise and...

  • Customer Support Specialist

    1 day ago

    Taguig, Philippines Nimbyx Full time

    As the Customer Support Specialist, you will focus on building strong long-lasting relationships by understanding our customer’s needs and providing innovative solutions to help them grow their business. As part of a growing team, you will provide ongoing account management and technical support, with a positive can-do attitude. You will be the main point...

  • Specialist - Customer Support

    2 weeks ago

    Taguig, Philippines London Stock Exchange Group Full time

    **Position Summary**As a Quant Feeds & Platform Specialist, you thoroughly understand our clients’ and prospective clients’ requirements from data to workflow needs and can articulate, construct, and demonstrate the desired product and content solution. Combining technical capability with deep content knowledge and usage, we provide domain expertise and...

  • Specialist - Customer Support

    4 days ago

    Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time ₱900,000 - ₱1,200,000 per year

    Position SummaryCustomer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience.The Specialist role empowers our customers with trusted insights, resolve...

  • Customer Support

    2 weeks ago

    Taguig, Philippines LSEG Full time

    Overview LSEG Taguig, National Capital Region, Philippines We are the world's leading source of intelligent information for businesses and professionals. By joining the LSEG Quantitative Product Specialist team, you will be enabling the discovery of new financial relationships and strategies. The Quant Product Specialist team understands clients’...

  • Customer Support Sr. Specialist

    5 days ago

    Taguig, Philippines Zendesk Full time

    Customer Support Sr. Specialist Join to apply for the Customer Support Sr. Specialist role at Zendesk . You are a meticulous, analytical professional with strong attention to detail and a passion for service excellence. You thrive in a dynamic, fast-paced environment and have a collaborative, team-first attitude. You want to apply your developing expertise...