Customer Support Specialist

1 day ago

Taguig, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱800,000 - ₱1,200,000 per year
Customer Support Specialist

Job Summary:

We are looking for a Customer Support Specialist to provide outstanding support across multiple channels—phone, messaging, and email—by investigating, troubleshooting, and resolving customer issues. You will act as a trusted advisor, ensuring customers feel heard, valued, and supported, while striving for first-contact resolution whenever possible.


Key Responsibilities:
  • Deliver top-tier support via phone, messaging, and email.
  • Investigate and troubleshoot customer issues, using all available resources to drive timely resolution.
  • Ensure high standards of quality, efficiency, and customer satisfaction.
  • Empathize and actively listen to customers to make them feel valued.
  • Accurately track issues and escalate systemic problems appropriately.
  • Take ownership and use critical thinking to identify root causes and resolve issues effectively.
  • Identify opportunities to educate customers and set clear expectations.
  • Contribute to continuous improvement by providing feedback and suggesting enhancements.
  • Lead by example in performance and professionalism.

Requirements:
  • 2–3 years of experience in customer support, preferably in financial services, cryptocurrency, or tech industries.
  • Experience supporting customers across multiple channels (voice, email, and messaging).
  • Excellent written and verbal communication skills.
  • Ability to work shifts, including weekends.
  • Strong problem-solving skills and critical thinking ability.
  • Adaptable to the fast-paced, evolving needs of a high-growth organization.
  • Fluent in English (spoken and written).

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