System Administrator

Overview

We are seeking a highly skilled System Administrator to support our Australian client. As a System Administrator, you will be responsible for the management, maintenance, and troubleshooting of computer systems, servers, networks, and software applications. You will play a crucial role in ensuring the smooth operation and security of IT infrastructures, specifically tailored for the telecommunications industry. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-oriented mindset.

Responsibilities

• Install, configure, and maintain computer systems, servers, network devices, and software applications specific to the telecommunications environment.
• Monitor system performance, identify issues, and troubleshoot to ensure optimal performance.
• Perform regular backups, data integrity checks, and disaster recovery measures to ensure uninterrupted service.
• Manage user accounts, permissions, and access controls in line with industry-specific compliance and security standards.
• Provide prompt and effective technical support and resolution for user inquiries and technical issues related to telecommunications systems.
• Collaborate with cross-functional teams, including network engineers and telecommunications specialists, to implement and enforce IT policies and procedures.
• Conduct system audits to protect against unauthorized access and data breach, taking into account telco-specific vulnerabilities.
• Maintain accurate documentation of system configurations and troubleshooting steps.

Desirable Skills and Experience

Must-haves:

• Experience in CISCO Unified Communications Manager .
• In addition to the Cisco UC also has experience in the desktop and network space .
• Preferably an all-round IT Administrator.
• Minimum of 5 years of experience as a System Administrator or in a similar role within the telecommunications (telco) industry.
• Strong knowledge of telecommunications-specific (telco) systems and protocols.
• Experience with telecommunications-specific (telco) equipment and technologies, such as PBX systems, VoIP, and SIP
• Proficiency in managing and troubleshooting network infrastructure tailored for telecommunications, including routers, switches, and firewalls.
• Familiarity with telecommunications-specific (telco) software applications, billing systems, and customer management platforms.
• Solid understanding of system security principles and best practices in the telecommunications (telco) industry.

Nice to haves

• Excellent problem-solving and analytical skills, with keen attention to detail.
• Strong communication and interpersonal abilities to effectively collaborate with the team
• Ability to work independently and collaboratively in a fast-paced telecom environment.
• Certifications such as CCNA, CCNP , or equivalent.

Perks and Benefits

• 13th Month pay
• 12 sick leaves per year
• 12 vacation leaves per year
• Maternity or Paternity leave
• HMO from day 1 + one free dependent
• Life insurance upon regularization
• MediCash for personal and dependents use
• Rice, clothing, laundry, and meal allowance
• Achievement Allowances
• Birthday Treats
• Company Events and Treats
• Online trainings/Webinars
• Career advancement and promotion opportunities

Job Type

• Work from home
• Full-time
• Mid-Level

Schedule

• Day Shift (Australia-based client)
• Monday to Friday

About the Client

Our client is a distinctive and specialized Systems Integrator, dedicated to empowering clients with top-tier enterprise-grade solutions across collaboration, networking, communication, security, and audio-visual domains. Their unwavering commitment to delivering exceptional customer service is deeply embedded in the very core of their identity. Their paramount objective revolves around ensuring that technological aspirations are not just met, but surpassed, aligning harmoniously with their overarching mission. Embark on a journey where personalized attention converges with cutting-edge solutions, culminating in the achievement of precise desired outcomes.

About Kwanii

Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable and accurate services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet the evolving needs of clients. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.

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