Home-Based Sales Support Specialist

Home-Based Sales Support Specialist page is loadedHome-Based Sales Support Specialist Apply locations Remote, Philippines time type Full time posted on Posted 2 Days Ago job requisition id JR

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

The DCX Client Services - Home Based Sales Support Specialist will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be

• Effective communication skills with a problem-solving attitude

• Possesses strong multi-tasking and prioritization skill sets

• Work well with others and be a team player

• Is very intuitive with computers and is comfortable learning various software

• Accurate with detailed information

Role Details

• Industry: Promotions

• Work Shift: 8:00 AM - 5:00 PM EST (USA)

• Workdays: Monday through Friday (USA)

• Written and spoken English skill: Very Proficient

• Salary Range: 35,000

Job Responsibilities

• Responsible for creating and managing proposals, quotes, and opportunities.

• Responsible for creating presentation format and compiling data for the preparation of sales presentations.

• Responsible for resolving invoicing and billing issues as needed.

• Responsible for providing general day-to-day customer service to clients and vendors.

• Responsible for managing high volume of inbound and outbound emails.

• Ensure prompt, clear, and concise directions to vendors via email and phone.

• Must have an in-depth understanding of order lifecycle and logistics, including production timelines, profit margins and freight costs.

• Responsible for documenting all client-related activities in Company CRM.

• Ensures up-to-date records of customer interactions, transactions, comments, and complaints.

• Other duties and responsibilities analogous to the foregoing.

Additional Job Requirements

• Education: College degree in Marketing, Communications, and Business Administration, or any related field.

• Experience: 1-3 years of Sales, Customer, Marketing, or direct promo sales experience.

• Customer orientation and ability to adapt/respond to diverse types of characters.

• Experience working with inbound and outbound calls, customer retention, and inside sales preferred.

• Proven ability to provide outstanding client service.

Software that will be used

• Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook)

• Proficient with Google suite (Google sheets, Gmail etc.)

• Customer Relationship Management tools (e.g., Salesforce, Oracle, NetSuite)

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

DCX is an industry leading, offshore BPO company. We help ambitious US businesses grow and scale by equipping them with highly trained global talent, designed to help them overcome hiring challenges and add that much-needed layer of support for their team.