Quality Analyst
3 weeks ago
UST Taguig, National Capital Region, Philippines Role Description The A&G Intake QA Analyst is responsible for auditing work of agents. This role assists in target training and compiling appropriate and relevant data and feedback for Appeals Intake process. This role also includes calibrating team member to meet best practices for our appeals and grievance department. Responsibilities Perform random internal audits on up to 25% of entry ensuring policy and DLPs are being followed and scoring of agent. Any agent who has a DLP error will be moved to 100% audit until satisfied that target training was successful. Assists in the research, analysis, identification, and evaluation of data from assigned problems to evaluate existing and potential trends and issues Assists in monitoring initiatives, outcomes, and objectives to ensure goal attainment within defined parameters Assists in development of lines of communication to discuss/review results of analysis to management via reports/presentations and assists management in implementing programs that provide solutions on a weekly basis. Complete Root Cause Analyst for errors causing missed turnaround times. Assists leadership by investigating, reviewing, and recommending innovative solutions which identify problems/root cause of issues Assists with research and correction of authorization rejects Attends and participates in a variety of meetings and committees to provide perspective for a business analysis perspective Researches and evaluates data from different sources to identify discrepancies and patterns Consults with the operations teams to validate content of reports and documents Assists with User Acceptance Testing (UAT) and other implementation tasks as needed Consult on updates to Desktop Level Procedures (DLPs) Track and trend patterns in production and monitor Key Performance Indicators (KPIs) Internal audit of Appeals and Grievance cases including scoring of team members Assist in training new hires and collaborate with team members to retrain identified discrepancies. Primary point of contact as subject matter expert for appeals and grievances Qualifications/Requirements Bachelor’s degree an advantage. Relevant combination of education and experience may be considered in lieu of degree 3 years’ experience in a related field, typically in at least 2 of the following areas is preferred: financial analysis, planning, health care economics, health care policy, statistical modeling, business decisions, analysis, or business management Experience in healthcare Experience in Jira and/or Jiva an advantage Strong analytical, planning, problem solving, verbal, and written skills to communicate complex ideas Ability to work independently within a team environment and communicate effectively with employees and clients at different levels Flexibility and ease with changing tasks and priorities Ability to perform technical tasks such as creating business requirements documents and user training manuals and guides Ability to verify accuracy, consistency, and integrity of data Skills Healthcare, Appeals, Medical Management Seniority level Mid-Senior level Employment type Full-time Job function Quality Assurance Industries IT Services and IT Consulting #J-18808-Ljbffr
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Quality Analyst
3 weeks ago
Taguig, Philippines HCLTech Full timeOverview HCLTech Taguig, National Capital Region, Philippines Quality Analyst HCLTech Taguig, National Capital Region, Philippines Responsibilities Daily audits followed by coaching and feedback Daily analysis followed by coaching and feedback Publishing dashboards and trends of audit/analysis weekly/monthly Tracking progress of agents Developing briefings...
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Quality Analyst
2 weeks ago
Taguig, Philippines HCLTech Full timeHCLTech Taguig, National Capital Region, Philippines Quality Analyst Direct message the job poster from HCLTech Qualifications: Strong process knowledge of SD with minimum 2 years of experience Minimum 2 years of experience as Analyst Candidate should have good communication skills Candidate should know how to use Excel and presentation Appropriate required...
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Quality Analyst
2 weeks ago
Taguig, National Capital Region, Philippines StaffLink Express Full time ₱420,000 - ₱540,000 per yearRole: Quality Analyst (Multilingual)Contract: Project-basedLocation: Taguig City, Metro Manila, #PhilippinesWork Setup: Onsite (100%)Schedule: ShiftingOnboarding: December 1–8Headcount: 1 per language Salary PackageTotal: ₱83,000 – ₱86,000 (negotiable, capped at ₱90,000)Breakdown:Basic Pay: ₱28,000 – ₱31,000Language Premium: ₱55,000 Role...
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Korean Quality Analyst
4 weeks ago
Taguig, Philippines J-K Network Services Full timeCompany Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally. Position: Korean Quality Analyst Industry: IT/BPO Company Salary: Php 80,000 - 85,000 Monthly...
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Quality Analyst
2 weeks ago
Taguig, National Capital Region, Philippines UST Full time ₱600,000 - ₱800,000 per yearRole DescriptionThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance service quality...
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Quality Analyst
2 weeks ago
Taguig, National Capital Region, Philippines UST USource Full time ₱900,000 - ₱1,200,000 per yearThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance service quality and customer...
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Quality Analyst
2 weeks ago
Taguig, National Capital Region, Philippines TalentLift Full time ₱900,000 - ₱1,200,000 per yearRole: Quality AnalystContract: Project basedLocation: Taguig City, Metro ManilaWork Set-up: Pure work onsiteSchedule: Shifting scheduleHeadcount: 1 each LanguageOnboarding DAY 1: December 1-8Salary Package: 83-86k (can be negotiable but not more than 90k)Basic: ₱28,000 – ₱31,000 per monthLanguage premium: ₱55,000Skillset• Excellent oral, written...
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Quality Analyst
2 weeks ago
Taguig, National Capital Region, Philippines UST Full time ₱900,000 - ₱1,200,000 per year1 OpeningTaguigRole descriptionThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance...
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Collections Quality Analyst
3 weeks ago
Taguig, Philippines Blaseek Full timeAbout the Role We are looking for an experienced Collections Quality Analyst to help ensure that our collection calls and processes meet high standards of compliance, accuracy, and customer service. In this role, you will evaluate calls, identify improvement opportunities, and work with the team to raise overall performance. Your insights will directly...
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Collections Quality Analyst
3 days ago
Taguig, Philippines Blaseek Full timeAbout the Role We are looking for an experienced Collections Quality Analyst to help ensure that our collection calls and processes meet high standards of compliance, accuracy, and customer service. In this role, you will evaluate calls, identify improvement opportunities, and work with the team to raise overall performance. Your insights will directly...
