Client Success Manager

2 weeks ago

Makati, Philippines Cartrack Full time

Cartrack Makati, National Capital Region, Philippines Job Summary We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Client Success Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibilities Build strong relationships with decision makers/fleet managers/system users and manage all services related to Key Accounts Establish good rapport and trust through proactive engagement Understand client needs and identify new business opportunities for upselling Resolve customer enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame Coordinate with internal teams to deliver solutions that meet client's objectives Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation Prepare regular reports of progress and forecasts to internal and external stakeholders Requirements Diploma/Bachelor's degree in any field or course or equivalent industry experience With minimum 2 years customer service experience, aftersales or account management/ handling existing B2B clients Proficient in English Excellent communication and interpersonal skills Tech-savvy and computer literate Team player with a high level of energy and able to work independently Willing to work onsite in Poblacion, Makati City and can-do fieldwork around Metro Manila and nearby areas. Seniority level Entry level Employment type Full-time Job function Other Industries Software Development #J-18808-Ljbffr

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