Customer Success Manager

3 weeks ago

Makati, Philippines Euronet Full time

Customer Success Manager Euronet Makati, National Capital Region, Philippines We are looking for a tech‑savvy Customer Success Manager who possesses a strong drive for results. Duties for the role will include maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. The candidate should also be able to provide insights on client‑to‑business interactions, improve customer experience through product support, and handle customer complaints and requests. Successful candidate must be analytical, good at building and nurturing relationships, possess an aptitude for learning and using new technology, and be able to communicate clearly and effectively. The candidate should engage with customers, maximize value, and create strategies to grow our customer base. Responsibilities Develop and manage client portfolio Sustain business growth and profitability by maximizing value Analyze customer data to improve customer experience Hold product demonstrations for customers Improve onboarding processes for clients Evaluate and improve tutorials and other communication infrastructure Mediate between clients and the organization Handle and resolve customer requests and complaints Minimize customer churn Aid in product design and product development Qualifications Bachelor's degree or equivalent experience Have at least 5 years of experience in customer success in a high‑tech organization Strong written and verbal communication skills Detail oriented and analytical Demonstrated ability to increase customer satisfaction Excellent communication and interpersonal skills High computer literacy and ability to learn new software Knowledge of customer success processes Patient and active listener Passion for service Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Referrals increase your chances of interviewing at Euronet by 2x #J-18808-Ljbffr

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