Senior Client Success Manager

3 days ago

Makati, Philippines Spiralytics, Inc. Full time

The Senior Client Success Manager leads high-value client accounts and helps drive overall team performance. In addition to direct account management, this role provides strategic insight, coaching to junior team members, and helps optimize client success processes and best practices. Key Responsibilities : Manage a portfolio of key or high-value clients with complex needs and strategic impact. Lead strategic planning sessions, reporting presentations, and performance reviews with clients. Partner with the Head of CSM to refine internal frameworks, client success processes, and reporting systems. Provide mentorship and onboarding support to junior Client Success Executives and Managers. Collaborate cross-functionally with internal teams (e.g. SEO, SEM and Display, Creative, Content, Web Dev, Online PR) to ensure execution aligns with client strategy. Identify opportunities for service expansion and support strategic upsell efforts. Develop and implement customer success strategies to ensure client satisfaction and retention, tailoring approaches to individual client needs and industry trends. Manage and resolve complex customer issues and escalations, ensuring timely and effective solutions that enhance customer satisfaction Establish and maintain strong relationships with key stakeholders within client organizations to understand their business needs and objectives. Analyze customer data and feedback to identify trends, issues, and opportunities for improvement, and report findings to the Head of CSM and relevant departments. Conduct regular business reviews with clients to assess the value delivered by the company’s services, identify upsell or cross-sell opportunities, and secure contract renewals Qualifications: Education: Bachelor’s degree in Marketing, Business Administration, Advertising, Communication Arts or any related field. Experience: 5+ years of client success, account management, or strategic project leadership experience. Experience managing complex accounts and/or enterprise-level clients. Skills and Competencies: Strong leadership and mentoring skills. Advanced communication and relationship-building capabilities. Ability to analyze metrics and turn insights into action. Experience in digital marketing, creative agencies, or similar service industries. Proficiency in using CRM and project management tools (e.g., HubSpot) is a plus. Working Conditions: Work Location: Makati City / Remote Work Schedule: Monday–Friday, Flexible Work Schedule #J-18808-Ljbffr

  • Senior Manager, IT Client Success

    1 week ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱2,000,000 - ₱2,500,000 per year

    Driving IT Success for Global Clients Lead the future of IT onboarding and client success with a role designed for impact and innovation. This role offers international opportunities to collaborate with world-class clients, shape industry standards, and make your mark on a global scale, all while growing your expertise and influence in IT client success. ...

  • Client Success Manager

    3 days ago

    Makati, Philippines Cartrack Full time

    Cartrack Makati, National Capital Region, Philippines Job Summary We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Client Success Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our...

  • Client Success Manager

    4 weeks ago

    Makati City, Philippines ALPS TECHNOLOGIES Full time

    CLIENT SUCCESS MANAGER (CSM) — ALPS TECHNOLOGIES At ALPS Technologies, we grow success through long-term partnerships. As a Client Success Manager (CSM), you’ll lead our Client Success team, manage key accounts, and ensure clients achieve lasting value from our solutions. What You’ll Do: Lead and mentor Client Success Officers. Build and maintain...

  • Client Success Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Alps Technologies Full time ₱400,000 - ₱600,000 per year

    CLIENT SUCCESS MANAGER (CSM) — ALPS TECHNOLOGIESAt ALPS Technologies, we grow success through long-term partnerships. As a Client Success Manager (CSM), you'll lead our Client Success team, manage key accounts, and ensure clients achieve lasting value from our solutions.What You'll Do:Lead and mentor Client Success Officers.Build and maintain strong...

  • Client Success Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Role OverviewThe Client Success Manager (CSM) ensures that AMTI's managed services deliver measurable value to our Client by driving service adoption, strengthening governance, and ensuring consistent client engagement. The CSM will act as the bridge between operations and business, consolidating performance insights, facilitating governance reviews, and...

  • Client Success Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Institutional Shareholder Services Full time $40,000 - $60,000 per year

    Let's be #BrilliantTogetherOverviewISS STOXX is growing We are seeking a Client Success Analyst- a highly motivated individual with a desire to develop a career in business and client development, while gaining incredible exposure to rapidly growing areas such as Sustainability, Cyber Risk, and Corporate Governance.The Client Success Analyst is a critical...

  • Client Success

    2 weeks ago

    Makati City, National Capital Region, Philippines Alps Technologies Full time ₱360,000 - ₱480,000 per year

    CLIENT SUCCESS OFFICER (CSx) — ALPS TECHNOLOGIESAt ALPS Technologies, we turn every project into a success story. As a CSx Officer, you'll be the client's trusted partner — blending the care of customer service with the drive of sales. You'll guide onboarding, provide training, conduct quarterly visits, uncover new opportunities, and ensure issues are...

  • Client Success Manager

    1 week ago

    Makati, Philippines SAP SE Full time

    Client Success Manager - Community First We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where...

  • Client Success Experience

    2 weeks ago

    Makati City, National Capital Region, Philippines Alps Technologies Full time $40,000 - $60,000 per year

    Job SummaryThe CSx Officer ensures that ALPS clients are satisfied, empowered, and successful after project implementation. This role is part of the Client Success Program, covering onboarding, training, maintenance support, and regular client visits.Key ResponsibilitiesGuide clients through CSx onboarding after project acceptance.Conduct quarterly client...

  • Client Success Coordinator

    2 weeks ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Championing People, Empowering Progress Our client has been rewriting the rulebook for SMEs since 1979, proving that legal advice doesn't have to be complex or costly. From high-stakes corporate deals to everyday commercial decisions, they cut through the fine print with clarity and certainty. Built on a history of courtroom wins and boardroom strategies,...