IT Service Desk Analyst

3 days ago


Muntinlupa, Philippines J-K Network Services Full time

COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.
Position: IT Service Desk Analyst
Company Industry: BPO
Work Location: Alabang, Muntinlupa City
Work Schedule: Shifting schedule
Salary: Php 30,000-40,000
Work Set Up: On-site

JOB REQUIREMENTS:
• College Graduate/Undergraduate are open to apply.
• At least 1-year BPO experience and Service Desk, or Technical Support role
• With Strong knowledge of Active Directory and common IT support tools
• Excellent problem-solving and analytical skills
• Outstanding communication and customer service skills

JOB RESPONSIBILITIES:
• Responsible in providing technical support for desktop systems, software, and hardware
• Help in assisting users with login, password, and access issues, including Active Directory-related tasks
• Help in troubleshooting and resolve incidents and service requests in a timely manner
• Responsible for documentation of issues and solutions in the ticketing system
• Collaboration with other support teams and escalate complex issues when necessary.

RECRUITMENT PROCESS: (ONLINE)
HR Interview
Hiring Manager Interview
Job Offer



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