IT Service Desk Analyst

1 week ago


Muntinlupa, Philippines J-K Network Services Full time

COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.
Position: IT Service Desk Analyst
Company Industry: BPO
Work Location: Alabang, Muntinlupa City
Work Schedule: Shifting schedule
Salary: Php 30,000-40,000
Work Set Up: On-site

JOB REQUIREMENTS:
• College Graduate/Undergraduate are open to apply.
• At least 1-year BPO experience and Service Desk, or Technical Support role
• With Strong knowledge of Active Directory and common IT support tools
• Excellent problem-solving and analytical skills
• Outstanding communication and customer service skills

JOB RESPONSIBILITIES:
• Responsible in providing technical support for desktop systems, software, and hardware
• Help in assisting users with login, password, and access issues, including Active Directory-related tasks
• Help in troubleshooting and resolve incidents and service requests in a timely manner
• Responsible for documentation of issues and solutions in the ticketing system
• Collaboration with other support teams and escalate complex issues when necessary.

RECRUITMENT PROCESS: (ONLINE)
HR Interview
Hiring Manager Interview
Job Offer



  • Muntinlupa, Philippines KMC Careers Full time

    GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE) We’re on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the team. In this role, you’ll be the go-to person for troubleshooting, ticket management, and team support — ensuring seamless IT service delivery across our global operations....


  • Muntinlupa, Philippines FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) Full time

    Make your next big career move by applying as KMC Solutions' next GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE) On top of your salary, here are the exciting benefits you can look forward to: Health Insurance/HMO Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves The main responsibilities of a GLOBAL SERVICE...


  • Muntinlupa, Philippines IGT Solutions Pvt. Ltd. Full time

    9th Floor Ayala Southpark Corp, National Capital Region (NCR), Philippines, Philippine OBJECTIVE OF ROLE An IT Service Desk Analyst serves as the first point of contact for users experiencing technical issues, providing troubleshooting and support for hardware and software, managing incident tickets, documenting solutions, and escalating complex problems to...


  • Muntinlupa, Philippines Stark Asia Solutions Inc. Full time

    Overview The Italian Bilingual Service Desk Specialist is responsible for delivering high-quality technical support to both Italian and English-speaking end-users, ensuring prompt resolution of IT incidents and service requests. This role involves diagnosing and troubleshooting hardware, software, and network issues, managing tickets through established IT...


  • Muntinlupa, Philippines Integrated OS Full time

    Integrated OS Muntinlupa City, National Capital Region, Philippines Overview Join to apply for the Senior IT Service Desk Engineer role at Integrated OS Here at Integrated OS, you'll be part of a team delivering exceptional offshoring services, bringing together skills from Finance, Human Resources, Information Technology, Customer Service, Marketing, Sales...

  • IT Service Desk

    6 days ago


    Muntinlupa Central Post Office, Philippines J-K Network Manpower Services Full time ₱312,000 - ₱360,000 per year

    COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.Position: IT Service Desk Company Industry: BPO CompanyWork Location: Alabang MuntinlupaWork Schedule: Shifting ScheduleSalary: Php 26, ,000 Work Set-Up: Full OnsiteBenefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance...


  • Muntinlupa, Philippines NYGC Services, Inc. Full time

    Role : Service Desk Specialist - 2 to 3 months Project Location : Alabang Muntinlupa Work Type : Hybrid Job Description Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Has at least one (1) year of experience in Help Desk tasks Serve as first point of contact for IT support requests...

  • Service Desk

    2 weeks ago


    Muntinlupa, Philippines TASQ Staffing Solutions Full time

    Service Desk - Center of Excellence Assistant Manager (Alabang) Benefits HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Weekends Off Job Description Key Deliverables Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances...


  • Muntinlupa, Philippines TASQ Staffing Solutions Full time

    Responsibilities Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions Training & Development: Provides coaching, skill-building programs, and...

  • HubSpot CRM Analyst

    1 week ago


    Muntinlupa, Philippines Groworx Full time

    HubSpot CRM Analyst (Philippines) About Groworx Global As a global leader in pioneering sustainable aged and health provider solutions, Groworx is at the forefront of a transformative approach to workforce strategy. We empower global healthcare and aged care providers to gain a significant competitive advantage by leveraging the immense potential of a...