Mid Application Support

2 weeks ago

Taguig, Philippines Stark Asia Solutions Inc. Full time

Overview

We are seeking a proactive and detail-oriented Mid-Level Application Support Analyst to join our IT support team. This role is responsible for providing technical support, incident management, troubleshooting, and maintenance for business-critical applications. The ideal candidate will have strong problem-solving skills, good communication abilities, and experience working within ITIL or similar support frameworks.

Responsibilities
  • Provide technical support, incident management, troubleshooting, and maintenance for business-critical applications.
Qualifications
  • Bachelor’s Degree in Information Technology, Computer Science, or any related field.
  • At least 5 years of hands-on experience in Application Support or a similar technical role.
  • Strong proficiency in relational databases : SQL Server, PostgreSQL.
  • Solid experience in writing and executing technical scripts manually for application maintenance and troubleshooting.
  • Knowledgeable in stored procedures, database joins, RDBMS concepts , and structured database management.
  • Familiarity with ITIL-based incident, problem, and change management processes.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work in a dynamic, fast-paced environment with shifting priorities.
Benefits
  • Salary Package: Up to PHP 70,000
  • Health Benefits: HMO coverage
  • Life Insurance Coverage
  • Night Differential: Additional pay for hours worked beyond 10:00 PM
  • Annual Performance Evaluation
  • Merit-Based Salary Increase
  • Leave Benefits: 12 PTO/leave credits per year
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