Application Support Specialist

13 hours ago

Taguig, National Capital Region, Philippines SPi Global (now Straive) Full time $80,000 - $120,000 per year

Application Support Specialist

Responsibilities:

● Lead smooth and quality-assured transition of application features from development to production environments

● Drive continuous improvement initiatives and optimization of business application service operations

● Lead the development of the Operations Enablement service catalogue to further improve service delivery

● Run/Lead small to mid-sized projects related to operations

Qualifications:

● Degree in technology, software engineering or related quantitative field

● More than 5 years of experience in similar role, preferably in technology and/or financial industry

● Proficient in relational databases (SQL Server/PostgresDB)

● Experience in cloud services such as AWS (certification is a plus)

● Experience with incident and problem management

● Experience in programming languages such as Java and/or Python is a must have

● Knowledge Snowflake is a plus

● Knowledge in Business Intelligence tools (Qlik) is a plus

● Proficiency with collaboration and project tools like Jira, Confluence

● Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc. (certification is a plus)

● Strong problem-solving skills with the ability to see the big picture, understand how the details contribute to that, and think through the cause-and-effect relationships that can create change

● Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail

● Accurate, effective, and independent working style

● Strong analytical and problem-solving skills

● Ability to work under pressure and confidently interact with business users

● Excellent communication skills and customer centric approach

● Very good language skills in English (written/oral)

● Knowledge about private markets would be an advantage

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