Housekeeping Manager

Job Description

Join to apply for the Housekeeping Manager role at Dusit Doha Hotel | Dusit Hotel & Suites - Doha .

Responsibilities

• Establishes a high degree of excellence in the Housekeeping Department for all assigned areas of the hotel.
• Specifically concerns Room Attendants, Floor Supervisors, Public Area Supervisors, Public Area Attendants, and Linen Room.
• In the absence of the Executive Housekeeper, the Assistant Executive Housekeeper will operate the Housekeeping Department and all other areas of responsibility.
• Work closely with and maintain a high degree of excellence for the Service Department.
• Be responsible for the standards of all guest rooms, suites, corridors, back-of-the-house storage and linen rooms.
• Ensure Front-of-House public area standards are excellent at all times.
• Ensure Supervisors continually inspect assigned areas and submit inspections.
• Ensure effective and complete training is in use and all associates are well trained.
• Ensure proper key controls are in effect.
• Take accurate linen inventories per SOP and accurate guest supply inventories each period.
• Review operating statements and critique unusual surpluses and shortages.
• Audit and approve schedules, wage projections, wage recaps and payroll.
• Provide up-to-date job descriptions for all supervisors and associates.
• Respond promptly to all guest problems and correspondence.
• Ensure Lost & Found articles are stored properly and logs are maintained.
• Follow through on assignments by the Executive Housekeeper and participate in regularly held staff meetings with assistant housekeepers.

Administrative Responsibilities

• Ensure all reports are prepared completely and on time.
• Involve Supervisors and Linen Room Attendants in administrative functions.
• Prepare and submit information necessary for budgeting purposes in the required format.
• Screen and acknowledge daily work schedules.
• Ensure effective duty assignments relative to manpower volume.
• Manage time effectively by meeting deadlines.
• Administer personnel actions on leaves, overtime requests, disciplinary actions and commendations.
• Identify and solve problems professionally and ensure logbook entries are attended.
• Ensure consumption reports, inventories, and lost & found logs are handled per policies and procedures.

Technical Responsibilities

• Understand and explain job descriptions of all positions within the Housekeeping Department.
• Know policies relating to Housekeeping, laundry, and other areas including Engineering.
• Recognize good quality products and presentation; check and improve service standards.
• Assist staff during peak periods and maintain grooming standards for all personnel.
• Conserve energy and water without reducing guest comfort and cleaning efficiency.
• Ensure polite and professional communication with guests and colleagues.
• Maintain and improve service quality and facilities according to company standards.

Commercial Responsibilities

• Communicate effectively with guests, clients, business partners and employees.
• Promote the hotel’s image and business, acting as a capable representative of the management team.
• Engage in community projects or activities to enhance the hotel’s image and community relations.

Human Resources Responsibilities

• Coach and counsel staff; provide effective training for housekeeping and related employees.
• Motivate staff to grow within the company and develop themselves as managers.

Relationship

• Reports to Executive Housekeeper. Directs and supervises housekeeping and related employees. Coordinates with other managers and interacts with clients, guests, government officials, suppliers, and the community to promote the hotel.

Other

• Continuous learning through personal development plans (IDP).
• Any other duties as assigned by the superior.

Job Requirements

• Bachelor degree in Hotel Management or a relevant discipline.
• Minimum of 5 years in a supervisory Housekeeping role in a similar capacity, preferably in a 5-star environment.
• Knowledgeable in Housekeeping operations and cleaning methods.
• Excellent English communication skills (written and spoken).
• Detail-oriented with a pleasant personality and strong interpersonal skills.

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