Front Office Manager

14 hours ago


Zambales Philippines Besttrack Manpower Services Full time

Responsibilities

  • Oversee daily front office operations to ensure efficiency and guest satisfaction.
  • Manage staff scheduling, training, and performance evaluations.
  • Handle guest inquiries, complaints, and feedback professionally.
  • Ensure adherence to hotel policies and procedures.
  • Collaborate with other departments to enhance guest experiences.
  • Prepare reports on front office metrics and operational performance.
Qualifications
  • Educational Qualifications: Bachelor’s degree in Hospitality Management, Business Administration, or related field.
  • Experience Level: 1-3 years of experience in a front office or customer service role.
  • Skills and Competencies: Strong customer service skills, excellent communication, and problem-solving abilities.
  • Responsibilities and Duties: Overseeing front office operations, managing staff, and ensuring guest satisfaction.
  • Working Conditions: Fast-paced environment with flexible hours, including evenings and weekends.
  • Qualities and Traits: Strong leadership, attention to detail, and a friendly demeanor.
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