Senior Operations Manager
3 weeks ago
About the job Senior Operations Manager (EGGS) Position: Senior Operations ManagerNumber of hours: 40 Hrs/weekSchedule: TBD Job Summary: We are seeking a dynamic and results-driven Senior Operations Manager to lead and optimize our customer service operations within our Business Process Outsourcing (BPO) environment. This role is responsible for driving operational excellence, ensuring client satisfaction, and managing a high-performing team. The ideal candidate will have a strong background in customer service operations, people management, and process improvement within the BPO industry. This is a client-facing role and will also directly report to the internal Head of Operations. Key Responsibilities: Oversee day-to-day operations of the customer service team, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded. Develop and implement strategic initiatives to improve operational efficiency, customer satisfaction, and overall performance. Manage and mentor a team of operations managers, supervisors, and customer service representatives to enhance performance and professional growth. Collaborate with clients to understand their business needs, provide insights, and ensure high-quality service delivery. Drive continuous process improvements, leveraging data analytics and industry best practices. Monitor and analyze operational data to identify trends, opportunities, and areas for optimization. Ensure compliance with company policies, industry regulations, and client requirements. Lead workforce planning, including hiring, training, and capacity management to align with business growth. Handle escalations and complex customer interactions to ensure resolution and client satisfaction. Foster a culture of accountability, engagement, and innovation within the team. Qualifications: Bachelor's degree in business administration, Operations Management, or a related field (or equivalent experience). Minimum of 3-5 years of experience in a leadership role within a customer service BPO environment . Experience in solar energy is preferred. Residency in Bulacan, Philippines is a plus. Proven track record of managing large teams, improving operational efficiencies, and driving performance metrics. Strong understanding of BPO industry standards, customer service best practices, and workforce management. Experience in handling a large number of remote employees. Exceptional analytical, problem-solving, and decision-making skills. Excellent communication, interpersonal, and client management skills. Ability to thrive in a fast-paced, high-pressure environment. Proficiency in CRM systems, reporting tools, and data-driven decision-making. Experience in implementing automation and AI-driven solutions for customer service is a plus. #J-18808-Ljbffr
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Compliance Specialist
3 weeks ago
, Metro Manila, Philippines Eden Senior Care Full timeCompliance Specialist – Collections Time Zone : 9 AM to 5 PM Central Standard Time (CST) About Eden Senior Care: Eden Senior Care is a dynamic and rapidly growing senior living operator. We are committed to providing exceptional care and creating vibrant communities for our residents. We are seeking a Compliance Specialist to join our team and ensure that...
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, , Philippines Legal operations Full timeMicrosoft Sustainability Manager Senior Developer – Consulting As a developer working in the GDS Consulting team within the Digital & Emerging team, your primary responsibility will be to design and implement cutting‑edge sustainability solutions for clients on a global scale in Microsoft Cloud for Sustainability industry cloud. Your role involves...
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Senior Manager, Security Operations Specialist
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, Metro Manila, Philippines GCash Full timeSenior Manager, Security Operations Specialist Join to apply for the Senior Manager, Security Operations Specialist role at GCash Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the...
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Senior Operations Manager
4 weeks ago
, , Philippines RippedBoxStation Full timeSenior Operations Manager Position: Senior Operations Manager Number of hours: 40 Hrs/week Schedule: TBD Oversee day-to-day operations of the customer service team, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded. Develop and implement strategic initiatives to improve operational efficiency, customer...
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Senior Operations Manager
2 weeks ago
, , Philippines Newyorkfamilydentistry Full timePosition: Senior Operations Manager – Call Center Location: Office-based (Philippines) We are seeking a highly motivated and experienced Senior Operations Manager to lead our call center team. This role is ideal for a dynamic leader who can oversee day-to-day operations, ensure excellent patient experiences, and drive performance and productivity goals...
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Operations Manager
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, Metro Manila, Philippines Infinit-O Full timeTalent Acquisition | Financial Services | Recruitment Lead at Infinit-O Job Summary: We are seeking a detail-oriented, results-driven Operations Manager to lead and oversee service delivery for our Accounting Services in Infinit-O. The role involves managing day-to-day operations, ensuring SLA adherence, driving process improvements, leading teams, and...
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Senior Warehouse Manager
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, Metro Manila, Philippines Viventis Search Asia Full timeThe Senior Warehouse Manager oversees the end-to-end warehouse operations across multiple distribution centers to ensure the efficient, accurate, and safe handling, storage, and dispatch of raw materials, packaging, and finished goods. This role is responsible for optimizing warehouse processes, implementing best practices in inventory management and...
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Senior Network Operations Engineer
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, Metro Manila, Philippines Russell Tobin Full timeBe among the first 25 applicants Direct message the job poster from Russell Tobin Job Opportunity: Senior Network Operations Engineer Experience: 6-10 years Employment Type: Full-time, Morning Shift, Onsite NOTE: Only Filipino locals or PR holders can apply. Position Overview We are seeking a Senior Network Operations Engineer to join our dynamic...
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, Metro Manila, Philippines GCash Full timeLending General Operations Manager at GCash Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today! Responsibilities Oversight of Loan...
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Operations Data Manager
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, Metro Manila, Philippines GCash Full timeAbout the Role Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today! Responsibilities & Deliverables Manage a team that designs, builds and...
