Senior Operations Manager

2 weeks ago

Philippines RippedBoxStation Full time

Senior Operations Manager Position: Senior Operations Manager Number of hours: 40 Hrs/week Schedule: TBD Oversee day-to-day operations of the customer service team, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded. Develop and implement strategic initiatives to improve operational efficiency, customer satisfaction, and overall performance. Manage and mentor a team of operations managers, supervisors, and customer service representatives to enhance performance and professional growth. Collaborate with clients to understand their business needs, provide insights, and ensure high-quality service delivery. Drive continuous process improvements, leveraging data analytics and industry best practices. Monitor and analyze operational data to identify trends, opportunities, and areas for optimization. Ensure compliance with company policies, industry regulations, and client requirements. Lead workforce planning, including hiring, training, and capacity management to align with business growth. Handle escalations and complex customer interactions to ensure resolution and client satisfaction. Foster a culture of accountability, engagement, and innovation within the team. Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience). Minimum of 3-5 years of experience in a leadership role within a customer service BPO environment. Experience in Solar Energy is preferred. Residency in Bulacan, Philippines is a plus. Proven track record of managing large teams, improving operational efficiencies, and driving performance metrics. Strong understanding of BPO industry standards, customer service best practices, and workforce management. Experience in handling a large number of remote employees. Exceptional analytical, problem-solving, and decision-making skills. Excellent communication, interpersonal, and client management skills. Ability to thrive in a fast-paced, high-pressure environment. Proficiency in CRM systems, reporting tools, and data-driven decision-making. Experience in implementing automation and AI-driven solutions for customer service is a plus. #J-18808-Ljbffr

  • GDS Consulting_DE_Microsoft Sustainability Manager Developer

    1 week ago

    , , Philippines Legal operations Full time

    Microsoft Sustainability Manager Senior Developer – Consulting As a developer working in the GDS Consulting team within the Digital & Emerging team, your primary responsibility will be to design and implement cutting‑edge sustainability solutions for clients on a global scale in Microsoft Cloud for Sustainability industry cloud. Your role involves...

  • Senior Manager-Partner Operations-Operations

    3 weeks ago

    , , Philippines ExlService Holdings, Inc. Full time

    Senior Manager-Partner Operations-Operations Job Info Job Identification 3214 Posting Date 05/21/2025, 06:04 AM Locations Exl PHP OneE-com (Work From Office) Job Role Partner Operations-Operations Experience (In Years) 3-6 Job Description The role requires a good understanding of the BPO industry from a cross-functional perspective, especially operations and...

  • Compliance Specialist

    5 days ago

    , Metro Manila, Philippines Eden Senior Care Full time

    Compliance Specialist – Collections Time Zone : 9 AM to 5 PM Central Standard Time (CST) About Eden Senior Care: Eden Senior Care is a dynamic and rapidly growing senior living operator. We are committed to providing exceptional care and creating vibrant communities for our residents. We are seeking a Compliance Specialist to join our team and ensure that...

  • Senior Operations Manager

    4 weeks ago

    , Pampanga, Philippines TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming,...

  • Senior Manager, People

    4 weeks ago

    , , Philippines Echo Base Full time

    Echo Base Global is a digital finance company creating an end-to-end crypto ecosystem built on Web3 technology. Echo Base drives interoperability across its products to create an integrated, user-first experience that simplifies the complexity of interacting with digital assets. Job Overview We’re looking for a Senior Manager, People & Operations who’s...

  • Senior Manager, People

    3 weeks ago

    , , Philippines Echo Base Global Full time

    Get AI-powered advice on this job and more exclusive features. Echo Base Global is a digital finance company creating an end-to-end crypto ecosystem built on Web3 technology. Echo Base drives interoperability across its products to create an integrated, user-first experience that simplifies the complexity of interacting with digital assets. Job Overview...

  • Senior Manager-Partner Operations-Operations

    3 days ago

    Philippines EXL Full time ₱96,000 - ₱600,000 per year

    DescriptionThe role requires a good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations. In addition, a good understanding of technology tools/applications is required.Great working knowledge in MS Office applications: ability to create documents, Excel based files and Powerpoint...

  • Senior Manager-Partner Operations-Operations

    1 week ago

    Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per year

    Job Description: The role requires a good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations. In addition, a good understanding of technology tools/applications is required.Great working knowledge in MS Office applications: ability to create documents, Excel based files and Powerpoint...

  • Senior Operations Project Manager

    1 week ago

    Philippines Drake Business Services Asia Full time ₱1,500,000 - ₱2,000,000 per year

    About The RoleDrake Business Services Asia is a leading provider of Office Support Services in the Philippines, enabling our clients to focus on what they do best.We're looking for a Senior Project Manager for our client based in North America who will oversee a variety of high-impact projects and programs within the Operations function, including...

  • GDS Consulting_DE_Microsoft Sustainability Manager Developer

    1 week ago

    , , Philippines Legal operations Full time

    At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all....