Senior Operations Manager
2 weeks ago
Position: Senior Operations Manager – Call Center Location: Office-based (Philippines) We are seeking a highly motivated and experienced Senior Operations Manager to lead our call center team. This role is ideal for a dynamic leader who can oversee day-to-day operations, ensure excellent patient experiences, and drive performance and productivity goals across a large team. ⭐ Key Responsibilities Plan, organize, and manage daily call center operations to achieve patient experience and performance objectives. Develop and implement efficient policies, procedures, and systems to streamline call center operations. Ensure customer calls are answered promptly, with high-quality service consistently delivered. Regularly monitor calls to identify areas for improvement and train staff accordingly. Foster a performance metric-driven culture , preparing and delivering daily, weekly, and monthly performance reports. Hire, train, coach, and develop call center staff to ensure they have the knowledge, skills, and confidence to succeed. Monitor and manage staff attendance, time, and leave in compliance with labor regulations. Collaborate with other departments to provide a seamless patient experience . Qualifications 3-5+ years of call center experience , including years in a managerial role (Call Center Manager, Customer Service Manager, or Customer Support Manager). Proven experience managing 50+ team members , ideally 100+ employees. Strong track record of meeting/exceeding performance goals and driving customer satisfaction. Knowledge of call center technology and management systems . Healthcare industry experience is a plus, but not required. Key Skills Operations & Team Management Quality Assurance (QA) & Audits CRM Systems & Customer Relationship Management Training, Coaching & Staff Development Project Coordination & Internal/External Audits Why You’ll Love This Role Lead a high-performing call center team in a fast-paced, dynamic environment. Drive initiatives that improve patient experience and operational efficiency . Work closely with leadership to shape call center strategy and culture. #J-18808-Ljbffr
-
, , Philippines Legal operations Full timeMicrosoft Sustainability Manager Senior Developer – Consulting As a developer working in the GDS Consulting team within the Digital & Emerging team, your primary responsibility will be to design and implement cutting‑edge sustainability solutions for clients on a global scale in Microsoft Cloud for Sustainability industry cloud. Your role involves...
-
Senior Operations Manager
4 weeks ago
, , Philippines RippedBoxStation Full timeSenior Operations Manager Position: Senior Operations Manager Number of hours: 40 Hrs/week Schedule: TBD Oversee day-to-day operations of the customer service team, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded. Develop and implement strategic initiatives to improve operational efficiency, customer...
-
Compliance Specialist
3 weeks ago
, Metro Manila, Philippines Eden Senior Care Full timeCompliance Specialist – Collections Time Zone : 9 AM to 5 PM Central Standard Time (CST) About Eden Senior Care: Eden Senior Care is a dynamic and rapidly growing senior living operator. We are committed to providing exceptional care and creating vibrant communities for our residents. We are seeking a Compliance Specialist to join our team and ensure that...
-
Senior Manager, Product Operations
2 weeks ago
, , Philippines Echo Base Global Full timeSenior Manager, Product Operations (Crypto) About Echo Base Echo Base is a privately funded investment platform focused on special situations and strategic opportunities within the digital asset ecosystem. We acquire, finance, and build companies where our operational expertise and capital can unlock outsized value. Our team combines institutional investment...
-
Senior Operations Manager
3 weeks ago
, Metro Manila, Philippines Rippedboxstation Full timeAbout the job Senior Operations Manager (EGGS) Position: Senior Operations ManagerNumber of hours: 40 Hrs/weekSchedule: TBD Job Summary: We are seeking a dynamic and results-driven Senior Operations Manager to lead and optimize our customer service operations within our Business Process Outsourcing (BPO) environment. This role is responsible for driving...
-
, , Philippines Legal operations Full timeAt EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all....
-
Senior Manager, Call Center Operations
4 weeks ago
, , Philippines Asurion Full timeThe Senior Manager, Call Center Operations will lead a team of Managers by providing them with direction, support, and career development.Demonstrate innovation by enhancing or creating processes that will improve customer satisfaction, increase productivity, and improve the performance of all clients and teams.Improve team member satisfaction by creating an...
-
Senior Manager, Security Operations Specialist
2 weeks ago
, Metro Manila, Philippines GCash Full timeSenior Manager, Security Operations Specialist Join to apply for the Senior Manager, Security Operations Specialist role at GCash Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the...
-
Operations Manager
4 weeks ago
, Bohol, Philippines Michigan Solutions Full timeOverview JOB SUMMARY: The Operations Manager is responsible for overseeing day-to-day business operations across multiple departments. This role ensures that business processes run efficiently, resources are effectively managed, and company standards are consistently met. Key responsibilities include planning, implementing, and optimizing operational...
-
Network Engineer
3 weeks ago
, , Philippines Executive Operations, LLC Full timeWe are seeking a skilled and detail-oriented Network Engineer to design, implement, and maintain secure, reliable, and scalable network infrastructure. The ideal candidate will ensure optimal network performance, support enterprise networking systems, and collaborate with IT and security teams to implement best practices in routing, switching, and network...