
Assistant Manager-Customer Care Voice-Inbound
3 weeks ago
Overview
Assistant Manager-Customer Care Voice-Inbound
Join to apply for the Assistant Manager-Customer Care Voice-Inbound role at EXL
Responsibilities- In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs).
- Uphold transaction quality within predefined parameters and control claim costs to minimize leakage.
- Maintain accuracy in reserves and payments while managing the lifecycle of claims.
- Adhere to company policies and procedures to ensure operational efficiency.
- Manage inbound and outbound calls, as well as other correspondence related to claims.
- Emphasize customer satisfaction, build rapport, and facilitate effective communication to achieve timely resolution of customer concerns.
- Fulfill any other essential functions as directed by the supervisor.
- Join us in delivering excellence and maintaining high standards in claims management.
- Mid-Senior level
- Full-time
- Other
- Business Consulting and Services
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, Metro Manila, Philippines EXL Full timeAssistant Manager-Customer Care Voice-Inbound In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and...
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Assistant Manager-Customer Care Voice-Inbound
4 weeks ago
Manila, National Capital Region, Philippines EXL Full timeOverviewAssistant Manager-Customer Care Voice-InboundJoin to apply for the Assistant Manager-Customer Care Voice-Inbound role at EXLResponsibilitiesIn this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs).Uphold transaction quality within predefined parameters and control claim costs...
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Assistant Manager-Customer Care Voice-Claims
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