Assistant Manager-Customer Care Voice-Claims

11 hours ago


Metro Manila Philippines EXL Full time

Overview

Assistant Manager-Customer Care Voice-Claims - FNOL

We are seeking a Customer Service Representative to assist customers with their inquiries via calls, chat, and emails, encompassing generic queries, account/application status, and insurance-related concerns. The ideal candidate will demonstrate ownership, providing timely resolutions while ensuring consistent, courteous, and efficient service according to quality monitoring guidelines. Liaison with onshore departments may be necessary to relay messages to customers as requested.

Responsibilities
  • Assist customers with inquiries via calls, chat, and emails, including generic queries, account/application status, and insurance-related concerns.
  • Provide timely resolutions with ownership and uphold quality standards in line with monitoring guidelines.
  • Liaise with onshore departments to relay messages to customers as requested.
Employment details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Business Consulting and Services
#J-18808-Ljbffr

  • , Metro Manila, Philippines EXL Full time

    Overview Assistant Manager-Customer Care Voice-Inbound Join to apply for the Assistant Manager-Customer Care Voice-Inbound role at EXL Responsibilities In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Uphold transaction quality within predefined parameters and control claim...


  • Manila, National Capital Region, Philippines EXL Full time

    OverviewAssistant Manager-Customer Care Voice-Claims - FNOLWe are seeking a Customer Service Representative to assist customers with their inquiries via calls, chat, and emails, encompassing generic queries, account/application status, and insurance-related concerns. The ideal candidate will demonstrate ownership, providing timely resolutions while ensuring...


  • Manila, National Capital Region, Philippines EXL Full time

    OverviewAssistant Manager-Customer Care Voice-InboundJoin to apply for the Assistant Manager-Customer Care Voice-Inbound role at EXLResponsibilitiesIn this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs).Uphold transaction quality within predefined parameters and control claim costs...


  • Manila, National Capital Region, Philippines EXL Full time

    Assistant Manager-Customer Care Voice-InboundJoin to apply for the Assistant Manager-Customer Care Voice-Inbound role at EXLOverviewManage a team of representatives (managing emails, chats and calls) and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level...


  • , Metro Manila, Philippines Caldwell Communications Full time

    Customer Care Associate - Chat/Non Voice - START ASAP Join to apply for the Customer Care Associate - Chat/Non Voice - START ASAP role at Caldwell Communications Customer Care Associate - Chat/Non Voice - START ASAP 6 days ago Be among the first 25 applicants Join to apply for the Customer Care Associate - Chat/Non Voice - START ASAP role at Caldwell...


  • Manila, National Capital Region, Philippines beBeeClaimsManagement Full time ₱4,000,000 - ₱8,000,000

    Job SummaryWe are seeking an experienced Assistant Manager to lead our Customer Care Voice-Inbound team.The ideal candidate will have a proven track record of driving target achievement and ensuring high levels of customer satisfaction.Key Responsibilities:Develop and implement strategies to achieve assigned targets in alignment with Service Level Agreements...


  • , Metro Manila, Philippines Regal Rexnord Full time

    Overview Join to apply for the Customer Care Advocate role at Regal Rexnord . Position Summary Perform complex transactions regarding claims and returns requests and process corresponding credits and/or denials. Work closely with other departments to resolve disputed claims or debits. Monitor system for outstanding deductions and process resolution....


  • , Metro Manila, Philippines Caldwell Communications Full time

    Call Center Agents/Non Voice-Voice/Entry Level/Dayshift 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One 20% ND Maternity/Paternity...


  • , Metro Manila, Philippines CXC Full time

    Overview We are looking for an experienced Claims Manager to lead claims team in the Philippines. This role is responsible for overseeing the full claims lifecycle from assessment and investigation to resolution while ensuring accuracy, efficiency, and compliance with local regulations. You’ll work closely with clients, brokers, and internal teams to...


  • , Metro Manila, Philippines Caldwell Communications Full time

    Overview Ramping - Voice and Nonvoice - With/Without Experience Benefits Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One 20% ND Maternity/Paternity Leave Opportunity for rapid career growth for Top Performers Retirement/Life Insurance for Qualified Staff Work-life Balance Processes and Programs Job Responsibilities Answers phone...