Collections Legal Operations Manager

20 hours ago

Metro Manila Philippines GCash Full time

Join to apply for the Collections Legal Operations Manager role at GCash

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Duties And Responsibilities

  • Build and lead a high-performing Legal Operations Team focused on collections through litigation (such as small claims case filing).
  • Manage external agencies handling a portion of the legal collections process, ensuring compliance and efficiency.
  • Provide insights and develop strategies to improve legal collections success rates while ensuring compliance with local laws and regulations.
  • Provide insights and make appropriate and fact-based decisions with available information when under pressure and/or adverse conditions to drive legal collections and process improvements.
  • Oversee the legal collections process, including:
    • Identifying clients for case filing
    • Preparing and reviewing court-required documents
    • Coordinating with internal teams, legal counsel, courts, and external partners
    • Ensure all payments to court are properly filed, documented, and executed.

Displays

  • Knowledgeable in Debt Collections through litigation
  • Detail-oriented which supports project management and process improvement skills
  • Identifies problems in meeting key performance indicators, resolve them to the satisfaction of the business objectives
  • Continually raises the standard of quality in the work of self and others

Delivers

  • Drive debt collections by Litigation by ensuring all documents and evidence are provided and all parties are informed and operationally efficient
  • Provide timely direction on strategic changes within the business and help align the focus of resources to the same
  • Improve internal and external teams’ performance and support in career development

Qualifications

  • Bachelor's degree in any field
  • At least 5 years of experience in Collections and/or Litigation
  • Strong leadership and coaching skills
  • Experience with project management is a plus
  • Experience in FinTech and BNPL is a plus
  • Licensed lawyer is a plus

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country. Working with a dynamic and highly collaborative team who want to change the game. A company that values their people with highly competitive and flexible compensation and benefits package.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Management and Manufacturing

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