Customer Success Representative
5 days ago
SUMMARY This is a remote position. The Customer Success Representative (CSR) provides responsive, high-quality support for Select-level customers. This role serves as the primary point of contact for customer service escalation requests and account inquiries, working to resolve issues efficiently and ensure customer satisfaction. The CSR role is integral to maintaining positive relationships with Select-level accounts by promptly addressing their needs, escalating issues when necessary, and upholding service level agreements (SLAs) to enhance the customer experience. As a reactive account management team member, the CSR collaborates closely with technical support teams and company stakeholders to deliver a seamless and responsive client experience. JOB RESPONSIBILITIES Customer Support and Service Request Management Serve as the primary point of contact for Select-level accounts, handling inbound customer requests for services, escalations, and general inquiries. Coordinate with technical support and engineering teams to address issues and elevate complex cases when necessary. Follow up on service requests to ensure prompt, accurate solutions are provided, and customers are satisfied with the outcomes. Account Management and Relationship Building Develop and maintain a positive relationship with Select-level customers to foster customer loyalty and retention. Keep Select-level customers informed on the status of their service requests and provide regular updates on service developments. Identify potential service needs and communicate opportunities for additional support or services to relevant account managers or sales representatives. Work with the account management team to complete any potential cross-sell or upsell opportunities, collaborate with renewals specialists to assist with any client renewals. Documentation and Reporting Maintain accurate records of all customer interactions and outcomes in CRM/CSM and ticketing systems. Prepare reports on service request trends, response times, and resolution effectiveness for Select-level accounts, identifying potential areas for process improvements. Document common issues and resolution procedures to enhance knowledge-sharing within the team. Service Quality and Compliance Participate in ongoing training and development to stay up-to-date with industry best practices and company services. QUALIFICATIONS Bachelor’s degree in business administration, marketing, or a related field 1-2 years of experience in client success or account management Fluent in American English; strong speaking and writing skills. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to manage multiple priorities and projects simultaneously. Knowledge of customer success principles and best practices. Experience working with CRM systems and other customer success tools. Passion for delivering exceptional customer service and building long-term relationships with customers JOB REQUIREMENTS Should be willing to accept a long-term work-from-home arrangement. Should be amenable to a permanent night shift schedule. #J-18808-Ljbffr
-
Customer Success Lead
2 days ago
Cebu City, Central Visayas, Philippines OutForce Inc. Full time ₱1,200,000 - ₱2,400,000 per yearMain purpose of role:The CSL will provide an exceptional experience for customers both directly and alongside your wider team. Support partners through their onboarding journey to deliver maximum value from products and services whilst establishing and strengthening customer relationships. As a CSL, meet and exceed our customers goals and objectives, driving...
-
Bilingual Customer Success
2 weeks ago
Cebu City, Central Visayas, Philippines Expounder Corp. Full time ₱1,200,000 - ₱2,400,000 per yearPosition Overview:As we scale our global team, we are seeking Bilingual Customer Success Representatives with over 2 years of experience in post-sales activities. In this role, you will be responsible for ensuring our customers' success by enhancing their product adoption, improving satisfaction levels, and utilizing their feedback to influence product...
-
Customer Success Engineer
2 weeks ago
Cebu City, Philippines Avepoint Full timeAbout AvePoint Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their...
-
Customer Success Representative
3 weeks ago
Quezon City, Philippines Altametrics Full timeCustomer Success Representative (Remote – Philippines) Location: Altametrics Manila, National Capital Region, Philippines. Remote position, US-based schedule (Pacific Time Zone). Base Pay Range $5.00/hr – $6.00/hr Company Overview Altametrics designs and deploys infrastructure solutions known for performance. The firm combines software design with...
-
Customer Care Representative
1 week ago
Cebu City, Central Visayas, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per yearWe areseeking a dedicated Customer Care Representative to join our team in Cebu Central Visayas. This full-time role will have you playing a vital part in providing exceptional customer service and support to our valued clients. Whether you're handling inbound inquiries, resolving issues, or providing product information, your passion for helping others will...
-
Customer Success Coordinator
2 weeks ago
Cebu City, Philippines Yourmembership (PHL) Limited Corporation Full timeCustomer Success Coordinator page is loadedCustomer Success Coordinator Apply locations Cebu, Philippines time type Full time posted on Posted 2 Days Ago job requisition id R122Job Description: DUTIES & RESPONSIBILITIES: ■ Partner with sales, account management, and client relationship management teams to train employees on product updates ■ Works with...
-
Customer Support Representative
2 days ago
Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per yearAbout the role We are seeking an enthusiastic Customer Support Representative to join our growing team at Talent Outsourcing Channel Solutions' in Cebu City, Cebu. In this full-time position, you will be the voice of our company, providing exceptional customer service and support to our valued clients. Based in our modern contact centre facility, you will...
-
Customer Success Coordinator
2 weeks ago
Cebu City, Philippines Momentive Software, Inc. Full timeCustomer Success Coordinator page is loadedCustomer Success Coordinator Apply locations Cebu, Philippines time type Full time posted on Posted Yesterday job requisition id R122Job Description: DUTIES & RESPONSIBILITIES: ■ Partner with sales, account management, and client relationship management teams to train employees on product updates ■ Works with...
-
Customer Success Lead
2 weeks ago
Cebu City, Central Visayas, Philippines Abby Care Full time ₱900,000 - ₱1,200,000 per yearAbout Abby CareMaking family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care...
-
Customer Service Representative
1 week ago
Cebu City, Central Visayas, Philippines INTERCON MANPOWER SERVICES Full time ₱216,000 - ₱324,000 per yearJoin Our Growing Team as a Customer Service Representative Location: Cebu IT Park Salary: Up to ₱27,000/month Open to: Fresh Graduates & Experienced ProfessionalsAbout Us:We're a forward-thinking company based in the heart of Cebu IT Park, and we're on the lookout for motivated Customer Service Representatives to help us deliver top-tier service to our...
