Customer Success Associate

2 days ago

Cebu City, Central Visayas, Philippines Essential Tech Full time ₱1,060,455 per year

About Us

At Essential Tech, we believe in more than just IT solutions – we believe in people. Our values guide everything we do:

Respectful – Honest and transparent in every interaction

Supportive – Teamwork and collaboration at the heart of success

Friendly – A positive, relaxed environment for clients and colleagues

Engaged – Flexible, ambitious, and committed to excellence

Proactive – Always thinking ahead to deliver smart, simple solutions


The Role

As a Customer Success Associate, you'll be the first point of contact for our clients, ensuring their experience is seamless and positive. Your responsibilities include:

  • Managing client communications via phone and email
  • Providing timely support and solutions for our clients
  • Collaborating with internal teams to resolve issues
  • Maintaining accurate records and following up for client success
  • Increasing Customers' Technology Stack to ensure customer growth aligned with our offering

What We're Looking For

  • 2+ years of experience working for a Managed Service Provider (MSP)
  • Ability to work independently in a remote environment
  • Available Monday to Friday, 7:30 AM – 3:30 PM (Philippine Time)
  • Bachelor's degree in Business, Communications, or related field (or equivalent experience)
  • Basic understanding of IT systems, networks, and common business software applications
  • Fluent English proficiency (written and spoken) for client interactions
  • Authorised to work in the Philippines with reliable internet connection
  • Experience with CRM systems (Salesforce, HubSpot, or similar platforms preferred)

Why Join Us?

Work from home – no commute, more flexibility

Competitive hourly rate + OTE ₱1,060,455.68 annually

Be part of a respectful, supportive, and proactive team

Opportunities for growth and career development


Apply Now and become part of a team that values integrity, innovation, and your success

  • Customer Success Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Anytime Fitness Full time ₱150,000 - ₱250,000 per year

    Position: Customer Success Associate Company Overview: Anytime Fitness is the world's largest and fastest-growing 24-hour fitness franchise, with over 4,000 gyms in over 30 countries. Our mission is to help people achieve their fitness goals in a welcoming and supportive environment. We strive to provide our members with convenient, affordable, and...

  • Customer Success Lead

    4 days ago

    Cebu City, Central Visayas, Philippines Abby Care Full time ₱900,000 - ₱1,200,000 per year

    About Abby CareMaking family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care...

  • Customer Success Manager

    12 hours ago

    Cebu City, Central Visayas, Philippines HOD HR HUB (H³) Full time ₱1,200,000 - ₱2,400,000 per year

    Role: Customer Success ManagerWork Set Up: Work From HomeSalary Package: Very CompetitiveCandidates from the Philippines, Japan, India, and Malaysia are accepted.Language Proficiency:• Japanese - N1• English – B2Minimum Skill Requirements:• At least 1-2 years B2B/Account Management experience• Account Management Experience• Experience providing...

  • Customer Service Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Amazon Full time ₱500,000 - ₱1,000,000 per year

    Role: Customer Service Associate (CSA) - SeasonalJob Type: Fixed-term (Seasonal), Full-timeLocation: Philam Life bldg., Cebu Business Park, Bo. Luz, Cebu CityOur mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we...

  • Customer Service Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Amazon Full time $20,000 - $30,000 per year

    DESCRIPTIONRole: Customer Service Associate (CSA) - SeasonalJob Type: Fixed-term (Seasonal), Full-timeLocation: Philam Life bldg., Cebu Business Park, Bo. Luz, Cebu City Our mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers...

  • Customer Service Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Amazon Full time $80,000 - $120,000 per year

    DescriptionRole: Technical Support or Customer Service Associate (CSA) - SeasonalJob Type: Fixed-term (Seasonal), Full-timeLocation: Philam Life bldg., Cebu Business Park, Bo. Luz, Cebu CityOur mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best...

  • Bilingual Customer Success

    4 days ago

    Cebu City, Central Visayas, Philippines Expounder Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    Position Overview:As we scale our global team, we are seeking Bilingual Customer Success Representatives with over 2 years of experience in post-sales activities. In this role, you will be responsible for ensuring our customers' success by enhancing their product adoption, improving satisfaction levels, and utilizing their feedback to influence product...

  • Customer Success Manager

    2 days ago

    Cebu City, Central Visayas, Philippines Karbon Full time ₱1,200,000 - ₱2,400,000 per year

    About the RoleSupport the Customer Success team in building and maintaining strong relationships. Assist Senior CSMs on high-value or strategic accounts by helping with communication, task coordination, and follow-up. Help to ensure customers see value and success with Karbon. Drive product adoption through proactive check-ins, usage insights, and...

  • Customer Success Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Amare Group Inc. Full time

    Job Responsibilities:Team Leadership & Pre-Sales TrainingBuild, train, and lead a high-performing team of Customer Success Agents who will manage all inbound inquiries on platforms like Shopee, Lazada, Facebook, Tiktok, and more.Develop a comprehensive training program to make your team experts on our products, promotions, and brand voice, enabling them to...

  • Customer Success ManagerNew

    4 days ago

    Cebu City, Central Visayas, Philippines Karbon Full time ₱1,500,000 - ₱3,000,000 per year

    About KarbonKarbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.We have customers in 34 countries and have grown into...