Customer Success Manager

17 hours ago

Cebu City, Central Visayas, Philippines HOD HR HUB (H³) Full time ₱1,200,000 - ₱2,400,000 per year

Role: Customer Success Manager

Work Set Up: Work From Home

Salary Package: Very Competitive

Candidates from the Philippines, Japan, India, and Malaysia are accepted.

Language Proficiency:


• Japanese - N1


• English – B2

Minimum Skill Requirements:


• At least 1-2 years B2B/Account Management experience


• Account Management Experience


• Experience providing multi-channel support preferred (phone, chat, email, web etc.)


• Able to manage own accounts thru video conferencing and emails etc


• Knowledgeable in CRM tools (preferred)

KEY RESPONSIBILITIES


• Encourage clients to utilize new features that will help them drive their business forward


• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering


• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle


• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs


• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments


• Develop customer relationships, by building trust and ensuring the customer's needs are met


• Align customers with the enablement resources to drive adoption

MINIMUM QUALIFICATIONS


• At least 1 years direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)


• Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers


• Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management


• Excellent verbal and written communication skills in Japanese/Nihongo (Preferably N1/Native speaker)


• Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program


• Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set


• Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audiences

**Reject if no Japanese proficiency.

**Account Management experience is mandatory, reject if profile doesn't have this.

PRESCREENING NOTES:

BPO experience:

Years of relevant experience:

Educational attainment:

Salary expectation:

Last drawn salary:

Notice period:

Availability for the work setup and schedule:

Current location:

Nationality:

Visa (if not a Filipino):

Qualified candidates should send resumes to using the JOB TITLE as the subject of the mail.

  • Customer Success Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, and building long-term relationships with clients. You will act as the primary point of contact for our customers, helping them achieve their business goals through...

  • Customer Success Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱1,200,000 - ₱2,400,000 per year

    The Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This role requires a proactive approach to identifying and solving customer issues, ensuring...

  • Customer Success Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱144,000 - ₱720,000 per year

    Overview: As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure our customers achieve their desired outcomes using our products or services. You will serve as the main point of contact for customer inquiries, issues, and escalations, and work closely with...

  • Customer Success Manager

    4 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Overview: As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure our customers achieve their desired outcomes using our products or services. You will serve as the main point of contact for customer inquiries, issues, and escalations, and work closely with...

  • Customer Success Associate

    3 days ago

    Cebu City, Central Visayas, Philippines Essential Tech Full time ₱1,060,455 per year

    About UsAt Essential Tech, we believe in more than just IT solutions – we believe in people. Our values guide everything we do:Respectful – Honest and transparent in every interactionSupportive – Teamwork and collaboration at the heart of successFriendly – A positive, relaxed environment for clients and colleaguesEngaged – Flexible, ambitious, and...

  • Customer Success Enablement Manager

    1 week ago

    Cebu City, Central Visayas, Philippines Boundless Immigration Full time ₱900,000 - ₱1,200,000 per year

    Functionality: CSO, Business; Client SuccessBoundless Inc.Cebu, PhilippinesYour MissionAs a Customer Success Enablement Manager at Boundless, you'll drive operational efficiency and enhance client satisfaction by supporting immigration case progression, maintaining data accuracy, and facilitating internal alignment. You'll partner with our attorneys, project...

  • Customer Success Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Anytime Fitness Full time ₱150,000 - ₱250,000 per year

    Position: Customer Success Associate Company Overview: Anytime Fitness is the world's largest and fastest-growing 24-hour fitness franchise, with over 4,000 gyms in over 30 countries. Our mission is to help people achieve their fitness goals in a welcoming and supportive environment. We strive to provide our members with convenient, affordable, and...

  • Bilingual Customer Success

    4 days ago

    Cebu City, Central Visayas, Philippines Expounder Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    Position Overview:As we scale our global team, we are seeking Bilingual Customer Success Representatives with over 2 years of experience in post-sales activities. In this role, you will be responsible for ensuring our customers' success by enhancing their product adoption, improving satisfaction levels, and utilizing their feedback to influence product...

  • Customer Success Lead

    4 days ago

    Cebu City, Central Visayas, Philippines Abby Care Full time ₱900,000 - ₱1,200,000 per year

    About Abby CareMaking family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care...

  • Sales & Customer Success Operations

    4 days ago

    Cebu City, Central Visayas, Philippines VenturEd Solutions Full time ₱900,000 - ₱1,200,000 per year

    For more than 40 years,VenturEd Solutionshas been supporting K-12 private and independent schools. We offer a comprehensive suite of software tools for admissions, enrollment, financial aid, tuition management, student information, communication, fundraising, and accounting. These tools empower schools to fulfill their missions and deliver exceptional...