Senior Coordinator

1 week ago

Makati, Philippines AMS Full time

Overview AMS Makati, National Capital Region, Philippines. Senior Coordinator role at AMS. Performance Outcomes /Accountabilities Completion of tasks within SLA. SLA varies per account, but the standards are the following: Screening of applications – 3 business days Responding to candidate queries – 2 business days Offer Letter creation and issuance – 2 business days (volume cap of 40 contracts every 2 business days) 95% to 100% Data accuracy 98% to 100% work utilization 100% compliance to recruitment process policies and procedures 100% completion of AMS and Client mandatory training Client and Stakeholder positive experience gathered via satisfaction survey. Minimum Average score of 3.5/5.0 but varies per account Key Responsibilities Managing account specific activities for the following scope of services: Requisition creation and management, events management, application screening, online test administration, video interview assessment, interview scheduling, query management, offer management, onboarding, invoicing and PO raising, updating applicant tracking system, referral tracking, and reporting Updating of Operations Manual and work instructions Building and maintaining strong working relationships between all parties including recruiters, hiring managers, vendors and other account stakeholders Ensuring stakeholders and colleagues are continually appraised and updated on the relevant processes, including changes providing first line support for managing and resolving escalations Reviewing processes to identify areas of improvement Overseeing work allocation and reviewing accuracy of output for Coordinators Critical Knowledge, Skills and Experience Exceptional communication skills, capable of building strong relationships and working independently with clients and candidates. Ability to convey information clearly and engagingly through verbal or written communication and can interpret and utilize information effectively to influence others. Strong organizational skills, workload, and time management with the ability to manage conflicting priorities in a demanding environment Working knowledge of Microsoft packages; Outlook, Word, Excel Working knowledge on recruitment technology and platforms Desirable Knowledge, Skills and Experience Experience working in-house, in agency or in RPO in a role focused on talent acquisition, candidate management and volume recruitment. Understanding of compliance and legislations Demonstrate interest in learning about the broader market, industry to be able to build network and provide great market insights to client and different workstreams Seniority level Associate Employment type Full-time Job function Human Resources Industries Human Resources Services #J-18808-Ljbffr

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