Technical Support Representative

4 weeks ago


Pasig, Philippines RCReign International Manpower Agency Full time

Responsibilities

  • Provide customer support and technical issues resolution via phones, email and other electronic medium
  • Provide web-based training
  • Provide feedback on improvement opportunities based on current product behavior in the filed
  • Diagnose and configure customer service in all situations
  • Communicate technical terms in a non-technical format that our customers can understand for the trouble shooting purposes
  • Provide support and assistance in other service activities
  • Follow workplace operating and environmental, health and safety procedures and guidelines
Qualifications
  • Certificate from college or technical school; 2-3 years technical experience and/or training; or equivalent combination of education and experience
  • At least 2 years outstanding customer service experience
  • Familiar with the proper phone etiquette
  • Knowledge of customer service principles and practices
  • Effective Listening Skills
  • Basic understanding of MS Access & Windows server configuration
  • Strong background / experience with SQL environment (MySQL & SQL Server), IIS Web Services
  • Experience in resolving issues with integrated software/hardware solutions at the enterprise level
  • Willing to be on call during weekends and scheduled holidays as part of rotating on-call support schedule
  • Fluent in English
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