Technical Support Representative

CALL CENTER AGENT/TECHNICAL SUPPORT REPRESENTATIVESITE: Bridgetowne QC/Pasig PROCESS: Virtual Process | Must have PC or LaptopSTART DATE: September & October Class WORK SET-UP: Pure work onsite About the Role:We are looking for a Technical Support Representative who specializes in Call/Voice to join our dynamic call center team. In this role, you will be the...

JOIN US NOW! We’re looking for Technical Support Representatives to join our support team for our Netherlands-based partner in the global telecommunications industry. This role involves assisting customers via email, chat, and occasional calls, resolving technical concerns, and ensuring accurate ticket documentation. About the Role You will handle and...

Overview Technical Support Representative (Pasig) – Hunter's Hub Inc. On-site – Pasig. 1-3 years experience. Bachelor’s degree required. Full-time. Job Description Provide remote and phone-based technical support to end-users, partners, and clients. Troubleshoot and resolve issues related to network connectivity (LAN/WAN/Wi‑Fi), routers, switches,...

Customer / Technical Support RepresentativeResponsibilities:Respond promptly and professionally to customer concerns via group chat (GC), phone calls, email, in-person visits, or other communication channels.Provide fundamental troubleshooting and customer assistance such as troubleshooting common issues, Track and Trace functionality, platform training for...

Responsibilities Provide administrative support to the technical team, including scheduling meetings, preparing reports, and updating technical documentation. Assist in maintaining and organizing databases, project files, and system records. Coordinate with cross-functional teams to track the progress of technical projects and tasks. Prepare and manage...

Job OverviewThe role of remote technical support representative entails providing timely and effective resolutions to customer inquiries via phone, chat, or email.

Responsibilities Provide customer support and technical issues resolution via phones, email and other electronic medium Provide web-based training Provide feedback on improvement opportunities based on current product behavior in the filed Diagnose and configure customer service in all situations Communicate technical terms in a non-technical format...

Remote Technical Support Role OverviewAs a remote technical support representative, you will be the primary point of contact for clients seeking assistance with hardware, software, and connectivity issues.In this capacity, you will provide prompt and professional support through various communication channels, ensuring that clients receive efficient...

Responsibilities Provide technical assistance and support for incoming queries. Document and track issues using ticketing systems. Guide customers through problem-solving processes. Maintain a high level of customer satisfaction. Collaborate with the technical team to resolve complex problems. Qualifications Educational Qualifications: Bachelor’s degree...

Responsibilities Provide Tier 2/3 support for VoIP, SIP, WebRTC , and other UCaaS-related issues. Troubleshoot network-related problems affecting call quality (jitter, latency, packet loss, etc.). Use tools like Wireshark for deep-dive packet analysis and RCA. Monitor service alerts and incidents via dashboards and monitoring tools. Work closely with...