Technical Support Representative

1 day ago


Pasig, Philippines Eastvantage Business Solutions Inc. Full time

About the Role We’re looking for a tech-savvy, people-first problem solver to join our Operations Team as a Platform Support Specialist / Technical Support Representative . You’ll be the go-to person for internal teams and customers when things get tricky, whether it’s a product question, a system hiccup, or a process puzzle. If you love untangling issues and making things run smoother, this is your moment. What You’ll Be Doing Responding to customer inquiries about our platform and products Investigating technical issues and collaborating with developers and product managers to resolve them Become a subject matter expert on our internal systems and workflows Navigating tools like SmartHub, HubSpot, and Jira to manage support requests and documentation. What You Bring A bachelor’s degree or equivalent hands‑on experience Background in customer service or technical support (bonus points if you’ve worked with SaaS tools) Quick learner with a knack for picking up new software Detail‑oriented and organized, with solid problem‑solving chops Fluent in English, both written and spoken A sharp eye for accuracy and a commitment to quality. You’ll Thrive Here If You… Enjoy helping people and making their day easier Work well independently but love being part of a team Communicate clearly and confidently Stay cool under pressure and adapt quickly Bring positive energy and a collaborative spirit Take pride in doing great work and lifting others up #J-18808-Ljbffr



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