Technical Support Representative

4 weeks ago

Pasig, Philippines Hunter's Hub Inc. Full time

Overview

Technical Support Representative (Pasig) – Hunter's Hub Inc. On-site – Pasig. 1-3 years experience. Bachelor’s degree required. Full-time.

Job Description
  • Provide remote and phone-based technical support to end-users, partners, and clients.
  • Troubleshoot and resolve issues related to network connectivity (LAN/WAN/Wi‑Fi), routers, switches, and firewalls.
  • Handle basic to intermediate support for servers, operating systems (Windows/Linux), and cloud services.
  • Document all customer interactions in the ticketing system with detailed notes and follow-up.
  • Escalate unresolved issues to Tier 2/3 or engineering teams and ensure proper follow-through.
  • Guide users through step-by-step solutions and support tools.
  • Maintain up-to-date knowledge of networking standards, products, and security protocols.
  • Collaborate with internal teams (engineering, QA, product) to identify and resolve technical trends.
  • Provide feedback to improve knowledge bases and technical documentation.
Qualifications
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • 1–3 years of experience in a technical support/helpdesk role with a networking focus.
  • Solid understanding of networking concepts: TCP/IP, DNS, DHCP, VPN, NAT, Subnetting.
  • Experience with configuring and troubleshooting routers, switches, firewalls, and wireless networks.
  • Familiarity with Windows and Linux operating systems.
  • Strong communication, customer service, and problem-solving skills.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
Preferred Qualifications
  • CompTIA Network+, Cisco CCNA, or other relevant certifications.
  • Experience with remote desktop tools (TeamViewer, AnyDesk, RDP).
  • Familiarity with ITSM/ticketing systems (e.g., Zendesk, ServiceNow, Jira).
  • Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and virtual environments.
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

  • withholds your ID
  • requires you to provide a guarantee or collects property
#J-18808-Ljbffr

  • Technical Support Representative

    4 weeks ago

    Pasig, Philippines Asiatel Outsourcing Full time

    JOIN US NOW! We’re looking for Technical Support Representatives to join our support team for our Netherlands-based partner in the global telecommunications industry. This role involves assisting customers via email, chat, and occasional calls, resolving technical concerns, and ensuring accurate ticket documentation. About the Role You will handle and...

  • Technical Support

    3 days ago

    Pasig, Philippines Prime Power Energie System Full time

    Responsibilities Prepares, schedules, coordinates, and monitors assigned engineering projects. Ensures compliance with applicable codes, standards, QA/QC policies, and performance specifications. Interacts daily with clients to understand their needs and requirements, and represent them on-site. Monitors overall project control, including work schedules,...

  • Technical Support Representative

    4 weeks ago

    Pasig, Philippines Tri-Unity Talent Sourcing & Human Resource Management Services Full time

    Responsibilities Provide administrative support to the technical team, including scheduling meetings, preparing reports, and updating technical documentation. Assist in maintaining and organizing databases, project files, and system records. Coordinate with cross-functional teams to track the progress of technical projects and tasks. Prepare and manage...

  • AU Telco Technical Support Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines TPG Telecom - Manila Full time ₱144,000 - ₱180,000 per year

    Responsibilities:Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, Wi-Fi and speed and resolve technical support queries via telephoneDiagnose and escalate faultsProvide excellent customer serviceAssist customers with Billing concerns as neededMeet and maintain the appropriate key...

  • Technical Support Representative

    4 weeks ago

    Pasig, Philippines RCReign International Manpower Agency Full time

    Responsibilities Provide customer support and technical issues resolution via phones, email and other electronic medium Provide web-based training Provide feedback on improvement opportunities based on current product behavior in the filed Diagnose and configure customer service in all situations Communicate technical terms in a non-technical format...

  • Technical Support Representative

    4 weeks ago

    Pasig, Philippines RSD Human Resource Management Consultancy Full time

    Responsibilities Provide front-line technical support to customers via phone, email, and chat. Troubleshoot hardware and software issues effectively and efficiently. Document customer interactions and technical issues in the support system. Collaborate with engineering teams to resolve complex problems. Assist in developing support documentation and FAQs....

  • Technical Support Representative

    3 weeks ago

    Pasig, Philippines GS1 Philippines Full time

    Responsibilities Provide technical assistance and support for incoming queries. Document and track issues using ticketing systems. Guide customers through problem-solving processes. Maintain a high level of customer satisfaction. Collaborate with the technical team to resolve complex problems. Qualifications Educational Qualifications: Bachelor’s degree...

  • Technical Support Representative

    4 weeks ago

    Pasig, Philippines Hunter's Hub Inc. Full time

    Responsibilities Provide Tier 2/3 support for VoIP, SIP, WebRTC , and other UCaaS-related issues. Troubleshoot network-related problems affecting call quality (jitter, latency, packet loss, etc.). Use tools like Wireshark for deep-dive packet analysis and RCA. Monitor service alerts and incidents via dashboards and monitoring tools. Work closely with...

  • Technical Sales Representative

    4 weeks ago

    Pasig, Philippines Rebtrade International Corporation Full time

    Join the dynamic team at Rebtrade International Corporation, a thriving player in the construction industry that values its people. Job Overview Technical Sales Representative position in the construction industry with a focus on sales and specifications working with architects and designers. Qualifications Background in sales, especially...

  • Senior Technical Support Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Cappersoft Full time ₱800,000 - ₱1,200,000 per year

    About the Role:We are looking for a Senior Technical Support Engineer (TSR) to join our global support team for our KYC / SaaS / FinTech platform. As a senior resource, you will focus on resolving complex technical cases, handling escalations, and ensuring client satisfaction through timely and accurate support.This role is hands-on and client-facing — you...