Technical Support Representative

5 days ago

Pasig, Philippines Hunter's Hub Inc. Full time

Overview

Technical Support Representative (Pasig) – Hunter's Hub Inc. On-site – Pasig. 1-3 years experience. Bachelor’s degree required. Full-time.

Job Description
  • Provide remote and phone-based technical support to end-users, partners, and clients.
  • Troubleshoot and resolve issues related to network connectivity (LAN/WAN/Wi‑Fi), routers, switches, and firewalls.
  • Handle basic to intermediate support for servers, operating systems (Windows/Linux), and cloud services.
  • Document all customer interactions in the ticketing system with detailed notes and follow-up.
  • Escalate unresolved issues to Tier 2/3 or engineering teams and ensure proper follow-through.
  • Guide users through step-by-step solutions and support tools.
  • Maintain up-to-date knowledge of networking standards, products, and security protocols.
  • Collaborate with internal teams (engineering, QA, product) to identify and resolve technical trends.
  • Provide feedback to improve knowledge bases and technical documentation.
Qualifications
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • 1–3 years of experience in a technical support/helpdesk role with a networking focus.
  • Solid understanding of networking concepts: TCP/IP, DNS, DHCP, VPN, NAT, Subnetting.
  • Experience with configuring and troubleshooting routers, switches, firewalls, and wireless networks.
  • Familiarity with Windows and Linux operating systems.
  • Strong communication, customer service, and problem-solving skills.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
Preferred Qualifications
  • CompTIA Network+, Cisco CCNA, or other relevant certifications.
  • Experience with remote desktop tools (TeamViewer, AnyDesk, RDP).
  • Familiarity with ITSM/ticketing systems (e.g., Zendesk, ServiceNow, Jira).
  • Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and virtual environments.
Working Location

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