Service Desk Analyst

2 weeks ago


Misamis Occidental Philippines Buscojobs Full time

Overview

Primarily work in a call-center type of work environment.

Responsibilities
  • Determines requirements and/or root cause of technical issues by working with end-user.
  • Answers inquiries by clarifying issues; researching, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers.
  • Fulfills requests by clarifying desired information; researching, locating and providing information.
  • Maintains client database by entering information.
  • Keeps equipment operational by following established procedures; reporting.
  • Ensure escalation situations are managed and corrected quickly and professionally.
  • Drive customer satisfaction through service excellence.
  • Ensure customer calls are properly logged for continuous improvement.
  • Learn to be proficient in service and repair of all systems (current, new and updates).
  • Prepare needed daily, weekly and monthly reports.
  • Handles a team or group of engineers.
  • Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Job Details

Job Type: Temporary

Salary: Php15,000.00 per month

Benefits: Health insurance; Life insurance

Schedule: Shift system

Supplemental Pay: 13th month salary

Ability to commute/relocate: Cabuyao City, Laguna: Reliably commute or planning to relocate before starting work (required)

Notes

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