
Service Desk Analyst
2 weeks ago
Overview
Primarily work in a call-center type of work environment.
Responsibilities- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting.
- Ensure escalation situations are managed and corrected quickly and professionally.
- Drive customer satisfaction through service excellence.
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers.
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Job Type: Temporary
Salary: Php15,000.00 per month
Benefits: Health insurance; Life insurance
Schedule: Shift system
Supplemental Pay: 13th month salary
Ability to commute/relocate: Cabuyao City, Laguna: Reliably commute or planning to relocate before starting work (required)
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