Team Manager | Local Account
1 week ago
As a Team Manager, you will be at the forefront of our daily operations, ensuring smooth workflows, meeting client benchmarks, and driving productivity to achieve revenue targets. Primary Responsibilities: Establish and implement productivity standards and operational strategies. Ensure daily productivity goals are met and target revenues are achieved. Maintain optimal FTE headcount and ensure smooth transitions within teams. Monitor and achieve productivity targets in a high-volume environment. Communicate goals and targets effectively to the operations team. Maintain profitability by managing headcounts effectively. Monitor calling strategies and adjust operations strategies as needed. Handle 1st level client escalations and report system downtime or quality issues. Stay updated on industry trends and notify stakeholders of any relevant developments. Identify areas for improvement in operations and employee performance. Develop collection and negotiation skills of agents and enhance work processes. Demonstrate adherence to company policies and foster a positive work culture. Review and manage employee performance, providing support for skill development. Facilitate team building activities and celebrate team achievements. Qualifications: Bachelor's degree in Business Administration or related field preferred. Proven experience in team management within a sales or operations environment. Strong leadership and communication skills. Ability to analyze data and implement effective strategies. Experience in stakeholder management and continuous improvement initiatives. Why Join Us: At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development. Plus, you'll be surrounded by supportive colleagues who share your passion for delivering unparalleled customer service. Ready to take the next step in your career? Apply now to become our newest Team Manager and discover the possibilities that await you Company Description: Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide. #J-18808-Ljbffr
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Collections Manager
6 hours ago
Mandaluyong, Philippines AMG Collections Services Inc. Full timeAbout Us We are a leading credit & debt management company, servicing fintech, banking, and finance clients with portfolios under management. We are seeking an experienced Collections Manager to lead our local collections team, drive performance, and maintain strong relationships with our partners and clients. Key Responsibilities Lead and manage collections...
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Team Leader | Local Account
1 week ago
Mandaluyong, Philippines Support Services Group Full timeSupport Services Group is on the lookout for an experienced individual to step into the role of Team Leader. If you are a tenured customer service representative or have SME experience, and you're ready to elevate your career in a leadership role, this opportunity is tailored for you! About The Role As a Team Leader, you will play a crucial role in driving...
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Local Store Marketing Manager
7 hours ago
Mandaluyong, Philippines But First, Coffee Full timeAs an LSM Manager , you'll be responsible of the following: Local Marketing Strategy - Sales Develop and execute localized marketing plans that align with the brands national strategy and store-level goals. Identify opportunities for growth and increased foot traffic in each store's surrounding community. Plot marketing strategy to increase sales in terms of...
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Local Store Marketing Manager
2 weeks ago
Mandaluyong, Philippines But First Coffee Inc. Full timeOn-site - Mandaluyong 5-10 Yrs Exp Bachelor Full-time Share Job Description Government Mandated Benefits Insurance Health & Wellness HMO Work-Life Balance Flexible Hours Read More As an LSM Manager , you'll be responsible of the following: Local Marketing Strategy - Sales Develop and execute localized marketing plans that align with the brand’s national...
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Customer Care Representative
1 week ago
Mandaluyong, Philippines San Miguel Corp. Full timeSelect how often (in days) to receive an alert: Title: Customer Care Representative - Local Financial Account Location:Mandaluyong City (ABK0), PH Date: May 15, 2025 Description:Position Title:Customer Service Representative Work Base: SMPC, Mandaluyong Qualifications: Graduate of 4-year course or completed at least 2 years in College; preferably with...
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Local Operations Manager
1 week ago
Mandaluyong City, National Capital Region, Philippines Fasttrack Solutions ERP Inc Full time ₱1,200,000 - ₱2,400,000 per yearPrimary Purpose of PositionProvide support to the Director Global Shared Service to manage and oversee the operational aspects of the Global Shared Services Centre in Manila. In conjunction with the DGSS, GSS Steering Committee and Operational Management contribute to the overall strategy, leadership, values, culture and decision-making of the group. Work...
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Account Manager
6 days ago
Mandaluyong, Philippines OLIVER Agency Full timeOverview Join to apply for the Account Manager role at OLIVER Agency . Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency,...
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LOCAL PURCHASER
6 hours ago
Mandaluyong, Philippines Integrated Security and Automation Inc. Full timeQualification of a Purchaser: Should be a person of undoubted integrity, honesty, initiative and good conscience. Must be competent and responsible in negotiating with suppliers and sellers. Should be a commerce graduate major in purchase management or accounting. Should be good in communication and tactics in negotiation. Duties & Responsilities of a...
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Accounting Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Suzhou Dimsum Full time ₱420,000 - ₱1,080,000 per yearJob Title: Accounting ManagerJob Type: Full-Time, PermanentWork Location: In-PersonSchedule: 8-hour shiftAbout UsSuzhou Dimsum is committed to excellence in both our food and our operations. As we grow, we're looking for dedicated professionals to join our team and help ensure our finances are as well-managed as our kitchens. We are urgently hiring an...
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Senior Accountant
3 weeks ago
Mandaluyong, Philippines VidaXL Services (PH) Inc. Full timeJob Summary: We are looking for a seasoned accounting professional as Senior General Accountant to join the newly established services company in Manila. The ideal candidate will be responsible to 1. Set up accounting practices in accordance of group level requirements and local compliance framework 2. Deliver month‑end reporting in a professional & timely...