Collections Manager
6 hours ago
About Us We are a leading credit & debt management company, servicing fintech, banking, and finance clients with portfolios under management. We are seeking an experienced Collections Manager to lead our local collections team, drive performance, and maintain strong relationships with our partners and clients. Key Responsibilities Lead and manage collections teams (inbound/outbound) to meet or exceed targets across delinquency buckets (early, mid, late stage). Develop, monitor, and enforce collection strategies, workflows, segmentation, and escalation policies. Engage regularly with fintech, banking, and finance clients to align on performance, reporting, expectations, and service levels. Oversee staffing, workload balancing, scheduling, coaching, and resource allocation in the collections unit. Monitor team performance metrics: flow rates, promise-to-pay (PTP) conversion, roll rates, recovery rates, delinquency trends. Conduct regular performance reviews, calibrations, and coaching to raise standards and accountability. Lead process improvement initiatives to optimize collections effectiveness, reduce operational waste, and improve customer experience. Approve exceptions, write-offs, settlements or referral to legal / litigation, per policy. Ensure full compliance with local regulatory, legal, and internal policy requirements in collections practices. Collaborate cross-functionally (e.g., Risk, Legal, Operations, MIS) to align on portfolio risk treatment and reporting. Prepare reports and dashboards for senior management and client stakeholders, with key insights and recommendations. Qualifications & Skills Experience / Education Bachelor’s degree in Finance, Business, Economics, or related field. At least 5 years of experience in collections / debt recovery / credit operations. Prior experience managing a collections team / department. Experience working with fintech, banking, or finance clients preferred. Technical / Domain Skills Strong understanding of local collections, credit cycles, regulatory environment, and legal collections / litigation. Skilled in analyzing collections metrics, aging tables, portfolio roll rates. Proficient in Microsoft Excel, data handling, dashboards / MI tools. Experience with collections systems / software / dialers / workflow tools is a plus. Leadership / Soft Skills Excellent leadership, coaching, and people management abilities. Strong negotiation skills and decision-making capability. Good stakeholder management, client-facing skills, and ability to represent the company credibly. Problem-solving, analytical mindset, detail orientation, accountability. Ability to work under pressure, adapt to change, and manage multiple priorities. What We Offer Competitive salary and incentive / bonus structures. Benefits (health, insurance, etc.). Professional development and growth opportunities. Exposure to large portfolios, fintech / banking partnerships, and strategic decision-making. #J-18808-Ljbffr
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Collections Manager
7 days ago
Mandaluyong City, National Capital Region, Philippines AMG Collections Services Inc. Full time ₱1,200,000 - ₱3,600,000 per yearAbout UsWe are a leading credit & debt management company, servicing fintech, banking, and finance clients with portfolios under management. We are seeking an experienced Collections Manager to lead our local collections team, drive performance, and maintain strong relationships with our partners and clients.Key ResponsibilitiesLead and manage collections...
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Collections Supervisor
6 hours ago
Mandaluyong, Philippines AMG Collections Services Inc. Full timeAbout Us As part of our collections operations, we require a Collections Supervisor to oversee teams of collecting agents and ensure daily execution of collections strategy, quality, and performance under the Collections Manager. You will work closely with internal leadership and client stakeholders in fintech / banking to maintain service levels and...
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Collections Performance and Strategy Manager
6 days ago
Mandaluyong, Philippines AMG Collections Services Inc. Full timeAbout the Role This mid-level management role focuses on enhancing operational processes, driving performance improvements, and leveraging advanced technologies like AI/ML and data analytics. The ideal candidate will bring expertise in collections strategy, operations, compliance, and performance management while fostering a culture of high performance and...
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Collections Performance and Strategy Manager
5 days ago
Mandaluyong City, National Capital Region, Philippines AMG Collections Services Inc. Full time ₱1,500,000 - ₱3,000,000 per yearAbout the RoleThis mid-level management role focuses on enhancing operational processes, driving performance improvements, and leveraging advanced technologies like AI/ML and data analytics. The ideal candidate will bring expertise in collections strategy, operations, compliance, and performance management while fostering a culture of high performance and...
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Collections Supervisor
7 days ago
Mandaluyong City, National Capital Region, Philippines AMG Collections Services Inc. Full time ₱350,000 - ₱1,050,000 per yearAbout UsAs part of our collections operations, we require a Collections Supervisor to oversee teams of collecting agents and ensure daily execution of collections strategy, quality, and performance under the Collections Manager. You will work closely with internal leadership and client stakeholders in fintech / banking to maintain service levels and...
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Training Manager
3 weeks ago
Mandaluyong, Philippines AMG Collections Services Inc. Full timeAbout the Role We are seeking an experienced Training Manager with a proven background in Credit, Collections, and Training Development within a Local Bank, Collection Agency, or International BPO. In this role, you will be responsible for designing, delivering, and managing training programs tailored to upskill our Collections Specialists and ensure...
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Training Manager
1 week ago
Mandaluyong City, National Capital Region, Philippines AMG Collections Services Inc. Full time ₱1,200,000 - ₱3,600,000 per yearAbout the RoleWe are seeking an experienced Training Manager with a proven background in Credit, Collections, and Training Development within a Local Bank, Collection Agency, or International BPO. In this role, you will be responsible for designing, delivering, and managing training programs tailored to upskill our Collections Specialists and ensure...
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Vendor Manager
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Mandaluyong, Philippines Monee Full timeOverview Vendor Manager (Collections) - Credit Business Location: Mandaluyong, National Capital Region, Philippines Job Description The Vendor Manager is responsible for managing relationships with Debt Collection Agencies (DCAs) and ensuring optimal recovery performance. This role involves monitoring vendor performance, enforcing compliance with contractual...
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Collections Analyst
4 days ago
Mandaluyong, Philippines ibex Full timeOverview ibex Mandaluyong, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Collections Analyst role at ibex This is for a Hybrid Setup in Shaw, Mandaluyong & Night Shift. Responsibilities Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through the credit management system Keep over...
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Specialist Collections
2 weeks ago
Mandaluyong, Philippines - Full timeEmerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Collections Specialist , you will be a part of a dynamic and collaborative finance team committed to enhancing collection efforts and driving continuous...
