Local Operations Manager

Primary Purpose of Position

Provide support to the Director Global Shared Service to manage and oversee the operational aspects of the Global Shared Services Centre in Manila. In conjunction with the DGSS, GSS Steering Committee and Operational Management contribute to the overall strategy, leadership, values, culture and decision-making of the group. Work closely with business leaders, Group process owners and core corporate support teams in areas of Finance, IT and HR to design, deliver and shape the company's Global Shared Service functions to create an efficient, effective and sustainable worldwide model.

Operations

• Actively participate in managing the day to day running of the Global Shared Services (GSS) Centre in Manila. s

• Manage Procurement, Facilities, Administration, Service Transitions and Quality Audit teams

• Provide support to the GSS heads of IT, Finance, HR and BMSS on operational matters.

• Monitor and report on financial performance of the ROHQ entity. Manage costs and forecast.

-Take a lead role in the GSS Annual Budgeting process. Ensure that all variables and changes in the

operational and market conditions are factored into each years' budgeting process.

• Work with the DGSS and Divisional Financial Directors in agreeing the pricing for services and undertaking service price revisions as required.

• Consolidating, monitoring and reporting of overall GSS capability and delivery statistics.

• Ensure Service Level Agreements (SLA) exists for all clients/services undertaken by GSS and reflect revisions and amendments to SLA as required.

Compliance:

• Ensure full statutory compliance of the entity.

• Ensure compliance to various statutory bodies including but not limited to BIR, BOI and NPC

• Participate actively in audits such as ISO and extend support to operations team for compliance related audits.

• Monitor adherence to various SJ Group employee policies and compliance training as and when required.

Administration:

• Oversee the local administrative functions in the delivery of services to internal and external stakeholders not limited to procurement, facilities, health and safety.

• Manage relationships with external vendors in the Philippines and manage the optimum performance of contracts and contract terms.

• Manage relationships and support resource sharing with KTPP/GDC and identify areas for cost savings and improved resource utilization.

Key Ǫualifications, Knowledge, Skills and Experience

• Bachelor's Degree in any related field.

• Strong leadership skills; operates as a global leader with understanding and appreciation for regional differences.

• Proven success in working in a global shared services team.

• Team and action oriented; proactive in prioritising own work load and assigning responsibility to others; and monitoring progress to ensure resolution of any issues in advance of deadlines.

• Ability to establish a culture focused on continuous improvement while building employee-centric repeatable and sustainable processes.

• Uncompromising commitment to client and customer satisfaction.

• Track record to drive business results – identify and capitalise on opportunities, identify risks/issues, assess implications, formulate recommendations, and drive sound decisions that deliver results

• Positive-minded, collaborative interpersonal skills and leadership qualities necessary to build a cohesive, and focused team.

• Considered thinker – understands the impacts of change in a business – can understand and implement corporate initiatives that align to the strategic picture.

• High degree of flexibility with an ability to operate in a dynamic and changing environment.

• Excellent leadership, management, monitoring, coordination, problem-solving and analytical skills.

Job Types: Full-time, Permanent

Pay: Php100, Php150,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person