Customer Care Representative

3 weeks ago

Mandaluyong, Philippines San Miguel Corp. Full time

Select how often (in days) to receive an alert:

Title: Customer Care Representative - Local Financial Account

Location:

Mandaluyong City (ABK0), PH

Date: May 15, 2025

Description:

Position Title:Customer Service Representative

Work Base: SMPC, Mandaluyong

Qualifications: Graduate of 4-year course or completed at least 2 years in College; preferably with Financial background or at least owns a credit card; good communication skills

Project Details:

  • Serve as a single point of contact for selected banking products and services.
  • Optimize manpower and resources to deliver efficient customer support.
  • Maintain standardized service levels to enhance customer satisfaction.

Training Completion Period:

  • Upon hiring, complete an Orientation and Training Program to gain essential skills and knowledge.

Tasks, Duties & Responsibilities:

  • Credit Card Processing: Address inquiries about product features, applications, transactions, fees, loyalty points, promos, and merchant-related concerns.
  • Deposit and Loan Products: Resolve simple inquiries on product features, interest rates, and FX rates; refer complex issues to appropriate bank units and follow up with clients.
  • Cash Management and Alternative Delivery Channels: Answer FAQs, provide User IDs, reset accounts, follow up on requests, handle corporate and Retail Internet Banking (RIB) services, and resolve technical or financial complaints.
  • E-Banking Services: Tag lost/captured cards, support ATM and debit-related issues, handle bills payment errors, interbank transfers, unauthorized withdrawals, and provide information on ATM/branch locations, service charges, and account access.

Key Skills:

  • Excellent communication and problem-solving skills.
  • Strong customer service orientation and attention to detail.
  • Proficiency in using call center software and basic office tools (e.g., MS Office).
  • Ability to handle multiple tasks and meet deadlines.


Job Segment: Call Center Representative, Customer Service Representative, Sales Rep, Call Center, Customer Service, Sales

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