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Account Coordinator

4 weeks ago

Cagayan de Oro, Philippines SupportZebra Full time

Key Responsibilities

  • Act as the primary point of contact for assigned clients, ensuring prompt and professional communication.
  • Build and maintain long-term relationships to promote client retention and satisfaction.
  • Understand client business needs and provide tailored solutions and services.
  • Coordinate with internal teams (IT and WFM) to deliver on client requirements.
  • Handle escalations and resolve client issues in a timely and effective manner.
  • Prepare and maintain client records, reports, and account documentation.
  • Manage payroll processing for independent contractors, ensuring accuracy and timely payments.
  • Maintain contractor records, contracts, and compliance documentation.
  • Assist in sourcing independent contractors as needed.
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