Customer Complaints Specialist
6 days ago
The Opportunity: We are seeking a highly skilled and empathetic Customer Complaints Specialist to join our world-class support team. This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation. In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level. So, What Should You Expect if You Join Us ? One of the fastest-growing and most innovative DTC brands in the world (we've hit multiple 8-figure revenues in 2 years.) Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience). Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team. We're here to perform and have a great time while doing it. We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you. Job Responsibilities : De-escalate and Resolve : Act as the primary point of contact for high-priority customer complaints, disputes, and sensitive issues, primarily via phone. Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish. Never settle for a superficial fix. Stakeholder Management : Coordinate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions. Documentation & Reporting: Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues. Feedback Loop: Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints. ????Core Skills and Competencies : Exceptional Verbal and Written Communication in English Emotional Intelligence and Empathy Critical Thinking and Problem-Solving Mindset Zendesk and Telephony System Proficiency Your Experience: 2+ years in a similar customer support role, with a focus on handling escalated complaints. Proven track record of de-escalating angry or frustrated customers and driving issues to a successful resolution. Proficiency with Zendesk and modern telephony systems is a must. Preference for candidates with experience in the US e-commerce market. Outstanding command of the English language, both written and spoken. Hiring Process: * Round 1: Review and evaluate your application. * Round 2: Invite to 45-minute "Discovery Call." This call will focus on your experience, problem-solving approach, and cultural fit. * Round 3: Practical Assessment. You'll be presented with a mock complaint scenario to demonstrate your de-escalation and problem-solving skills in real-time. This will also assess your technical proficiency. * Round 4: Meet the Team. A final call with a team to ensure alignment with our team culture and work ethic. #J-18808-Ljbffr
-
Customer Application Specialist
2 weeks ago
Cagayan de Oro, Philippines F. Hoffmann-La Roche AG Full timeAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...
-
Customer Application Specialist
2 weeks ago
Cagayan de Oro, Philippines F. Hoffmann-La Roche AG Full timeNa Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e...
-
Customer Relations Specialist
4 days ago
Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱60,000 - ₱120,000 per yearThe Customer Relations Specialist is responsible for building and maintaining positive relationships with clients by providing outstanding service and support. This role handles inquiries, resolves issues, and ensures customer satisfaction through effective communication and problem-solving across multiple channels such as phone, email, and chat.Key duties...
-
Customer Success Manager
2 weeks ago
Cagayan de Oro, Northern Mindanao, Philippines ActiveSystems Software Inc Full time ₱160,000 - ₱240,000 per yearHIRING | Client Onboarding Specialist / Customer Success ManagerQUALIFICATIONSBachelor's Degree with Business or Accounting related coursesProvide exceptional customer service and supportRespond to customer inquiries and resolve issues promptlyHandle customer complaints and escalate issues when necessaryTeam player and can collaborate with different type of...
-
Customer Support Specialist
1 week ago
Cagayan de Oro, Philippines Quantumgaming Full timeQGT Ltd is a fast-growing tech company building scalable, secure digital solutions for global clients. We are committed to delivering reliable platforms and an exceptional user experience. As we grow, we’re expanding our customer support team to ensure users get the help they need, whenever they need it....
-
Customer Support Officer
2 weeks ago
Cagayan de Oro, Northern Mindanao, Philippines Big Trucks Corporation HINO Cagayan de Oro Full time ₱150,000 - ₱250,000 per yearServe as the primary contact for customers regarding after-sales services.Handle customer inquiries and provide accurate information about products and services.Initiate and manage service reminders for customers, ensuring timely follow-ups.Resolve customer complaints and issues in a professional and efficient manner.Maintain detailed records of customer...
-
Distribution Officer
2 days ago
Cagayan de Oro, Northern Mindanao, Philippines Suy Sing Commercial Corporation Full time ₱300,000 - ₱450,000 per yearOVERALL PURPOSE:Take over functions of Receiving Specialist, Delivery Scheduling Specialist, Delivery admin staff during leaves and CWW.MAJOR RESPONSIBILITIES :AS RECEIVING SPECIALISTIssue all purchase orders for receivingAcknowledging stocks received from the suppliersTransfer/send data files to other departmentsEncode quantity received, packer's...
-
Customer Service Representative
2 weeks ago
Cagayan de Oro, Northern Mindanao, Philippines ROBINSONS HANDYMAN INCORPORATED Full time ₱12,000 - ₱152,500 per yearJob Description:Listen to customers' concerns, issues and questionsResolve customers' concerns and answer customers' questions to your best abilityMaintain a positive attitude and calmly respond to customers' complaintsOpen new customer accountsAttract customers by promoting the product and company positively, answering questions and addressing concerns as...
-
Customer Support Officer
2 weeks ago
Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per yearWe are looking for a Customer Service Representative to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring high-quality service. This role requires strong communication skills, empathy, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Handle...
-
START ASAP Customer Service Representative
2 weeks ago
Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time $30,000 - $40,000 per yearWe are seeking a dedicated and customer-oriented CSR to join our team. The role involves assisting customers by answering inquiries, resolving issues, and providing accurate information about our products and services. You will act as the primary point of contact to ensure a positive customer experience while maintaining the company's standards and...
