Customer Complaints Specialist

2 weeks ago

Lipa, Philippines HeadX Full time

The Opportunity:

We are seeking a highly skilled and empathetic Customer Complaints Specialist to join our world-class support team. This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation.

In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level.

So, What Should You Expect if You Join Us ?

  • One of the fastest-growing and most innovative DTC brands in the world (we've hit multiple 8-figure revenues in 2 years.)
  • Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience).
  • Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team.
  • We're here to perform and have a great time while doing it.
  • We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you.

Job Responsibilities :

  • De-escalate and Resolve : Act as the primary point of contact for high-priority customer complaints, disputes, and sensitive issues, primarily via phone.
  • Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish. Never settle for a superficial fix.
  • Stakeholder Management : Coordinate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions.
  • Documentation & Reporting: Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues.
  • Feedback Loop: Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints.

????Core Skills and Competencies :

  • Exceptional Verbal and Written Communication in English
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Zendesk and Telephony System Proficiency

Your Experience:

  • 2+ years in a similar customer support role, with a focus on handling escalated complaints.
  • Proven track record of de-escalating angry or frustrated customers and driving issues to a successful resolution.
  • Proficiency with Zendesk and modern telephony systems is a must.
  • Preference for candidates with experience in the US e-commerce market.
  • Outstanding command of the English language, both written and spoken.

Hiring Process:

* Round 1: Review and evaluate your application.

* Round 2: Invite to 45-minute "Discovery Call." This call will focus on your experience, problem-solving approach, and cultural fit.

* Round 3: Practical Assessment. You'll be presented with a mock complaint scenario to demonstrate your de-escalation and problem-solving skills in real-time. This will also assess your technical proficiency.

* Round 4: Meet the Team. A final call with a team to ensure alignment with our team culture and work ethic.

#J-18808-Ljbffr

  • Customer Complaints Specialist

    3 weeks ago

    Lipa City, Calabarzon, Philippines HeadX Full time

    The Opportunity:We are seeking a highly skilled and empathetic Customer Complaints Specialist to join our world-class support team. This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation.In the last 2 years, we've grown this brand from $0...

  • Delivery Customer Service Specialist

    2 days ago

    Lipa City, Calabarzon, Philippines Suy Sing Commercial Corporation Full time ₱150,000 - ₱250,000 per year

    Overall purpose:To coordinate with sales, customers, & delivery personnel to provide timely feedback and increase customer satisfaction with our delivery service.Major responsibilities:Monitors delivery trucks to ensure on time arrival to customerProvide feedback and solution to customer complaints on late delivery, short packing, short delivery, wrong...

  • Showroom Customer Service

    4 days ago

    Lipa City, Calabarzon, Philippines MANDAUE FOAM INC PHILFOAM FURNISHING INDUSTRIES INC Full time ₱200,000 - ₱250,000 per year

    GENERAL JOB DEFINITIONThe showroom customer service attends customer inquiries and resolves customer complaints via phone, email and in-person.DUTIES AND RESPONSIBILITIES/ACCOUNTABILITIESChecks juice and water dispensers have been refilled and are turned on, TVs are turned on and the right videos and music are playing, and checks if the audio and paging...

  • Customer Care Associate

    1 week ago

    Lipa City, Calabarzon, Philippines Schola Angelicus Inc. - Cabuyao Full time ₱180,000 - ₱240,000 per year

    JOB SUMMARY:Guide customers in company's transaction flow, answer general queries, and handle concerns and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.MINIMUM REQUIREMENT:a. Educational requirement : With a Bachelor's...

  • Customer Support Specialist

    2 weeks ago

    Lipa, Philippines iCXeed Full time

    Overview Are you a proactive communicator with strong decision-making skills and a keen eye for detail? We’re looking for a Customer Support Specialist to assist customers involved in car accidents by guiding them through our claims process. Strong listening skills, sound judgment, and attention to detail are key to success. What You\'ll Do Be the...

  • Delivery Scheduling Specialist

    4 days ago

    Lipa City, Calabarzon, Philippines Suy Sing Commercial Corporation Full time ₱150,000 - ₱250,000 per year

    Delivery Scheduling Specialist - LipaSUS/DSS-L/21657SS LIP-DeliveryLipaPosted On30 Sep 2025End Date30 Nov 2025Required ExperienceNABasic SectionJob Level2Job TitleDISTR08 - Delivery Scheduling SpecialistEmployment TypeProbationaryOrganisationalCompanySuy Sing Commercial CorporationDepartmentSS Lipa DCSub DepartmentSS...

  • Amazon Customer Support and Operations Specialist

    21 hours ago

    Lipa, Philippines DreamHire.com Full time

    We are looking for a detail-oriented and proactive Amazon Customer Support and Operations Specialist to join our team. In this role, you will be responsible for managing Amazon accounts, ensuring policy compliance, optimizing product listings, and driving sales performance. You will also oversee customer service tasks, manage inventory, and monitor key...

  • Customer Experience Associate I

    4 days ago

    Lipa City, Calabarzon, Philippines Conduent Full time ₱150,000 - ₱250,000 per year

    Job Track Description:Performs business support or technical work, using data organizing and coordination skills.Performs tasks based on established procedures.In some areas, requires vocational training, certifications, licensures, or equivalent experience.General ProfileAbility to perform in an analytical and operational process.Entry-level position with...

  • Quality Assurance Exeutive

    2 weeks ago

    Lipa, Philippines Nestlé Full time

    Key Responsibilities Ensure effective implementation of the Nestle Quality Management System and compliance with special requirements for product categories managed, including sensory analyses and quality assurance systems. Review and enforce adherence to Nestle Instructions, ensuring all finished products meet quality standards and initiating...

  • Seo Specialist

    20 hours ago

    Lipa, Philippines Buscojobs Full time

    SEO Specialist On Page Off Page AI Automation Posted 1 day ago Job Viewed Tap Again To Close Job Description Job Overview We are looking for an SEO Specialist to manage all SEO, SEM, and other marketing activities for our Marketing Department. A SNAPSHOT OF YOUR ROLE The role as a SEO Specialist will be in charge of strategies and research to find the right...