Customer Support Specialist

2 weeks ago

Cagayan de Oro, Philippines Quantumgaming Full time

QGT Ltd is a fast-growing tech company building scalable, secure digital solutions for global clients. We are committed to delivering reliable platforms and an exceptional user experience. As we grow, we’re expanding our customer support team to ensure users get the help they need, whenever they need it.

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Your Mission

We are seeking a Customer Support Specialist based in the Philippines to join our remote team. You will assist users via chat, email, and ticketing systems, resolving technical and general inquiries with professionalism and speed. This role operates in three rotating shifts (00:00–08:00 | 08:00–16:00 | 16:00–00:00) , including weekends and holidays .

Key Responsibilities

  • Respond to customer inquiries across multiple channels (chat, email, ticketing tools)
  • Troubleshoot and resolve technical or account-related issues
  • Use translation tools effectively (such as Google Translate or built-in platform features) to support non-English speaking users
  • Provide clear instructions and solutions in a friendly, patient, and professional manner
  • Escalate complex issues to the appropriate technical teams when needed
  • Accurately log customer interactions and feedback for quality and improvement
  • Collaborate with teammates across time zones to maintain seamless 24/7 support

Requirements

  • At least 1 year of experience in customer or technical support (remote or on-site)
  • Fluent in English (written and verbal); additional languages are a plus
  • Willing and available to work in rotating shifts, including overnight , weekends , and holidays
  • Confident using and switching between support systems and translation functionalities
  • Strong problem-solving skills and a calm approach under pressure
  • Reliable internet connection and a distraction-free work environment
Preferred Qualifications
  • Experience in tech or SaaS customer support
  • Familiarity with tools like Zendesk, Intercom, or Freshdesk
  • Previous remote work experience in a 24/7 support structure

What We Offer

  • Competitive compensation
  • Supportive and collaborative team culture
  • Training and career development opportunities
  • Opportunity to work with a modern tech stack and innovative products
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