Customer Relations Specialist

3 days ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱60,000 - ₱120,000 per year

The Customer Relations Specialist is responsible for building and maintaining positive relationships with clients by providing outstanding service and support. This role handles inquiries, resolves issues, and ensures customer satisfaction through effective communication and problem-solving across multiple channels such as phone, email, and chat.

Key duties include managing customer accounts, processing requests, documenting interactions, and coordinating with internal teams to provide timely solutions. The specialist also identifies opportunities to enhance the customer experience and contributes to overall client retention and business growth.

Qualifications:

  • High school diploma or bachelor's degree preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict-resolution abilities
  • Proficient in MS Office and customer support tools
  • Ability to multitask in a fast-paced environment
  • Customer-focused mindset with attention to detail

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