Workforce Reporting Analyst

23 hours ago

Quezon City, National Capital Region, Philippines Probe CX Full time ₱400,000 - ₱800,000 per year

The Operations Reporting Analyst is responsible for consolidating, analyzing, and presenting key operational data that drives performance management and strategic decision-making. The role requires expertise in reporting, data visualization, and analytics, ensuring stakeholders have accurate, timely, and actionable insights on performance metrics, client deliverables, and operational KPIs.

Roles and Responsibilities

Reporting & Dashboard Management

  • Develop, maintain, and automate daily, weekly, and monthly operations performance reports.

  • Build dashboards to track KPIs such as productivity, utilization, revenue, attrition, AHT, SLA/ASA, CSAT, and other client-specific metrics.

  • Consolidate data across multiple sources (ACD, CRM, WFM, HRIS,Finance).

Analysis & Insights

  • Perform variance and root cause analysis on operational performance trends.

  • Highlight risks and opportunities in service delivery and recommend action plans.

  • Support leadership in business reviews (internal and client-facing) with data-backed insights.

Data Governance & Accuracy

  • Ensure accuracy and consistency of reporting outputs.

  • Standardize reporting templates across accounts, programs, or regions.

  • Document data sources, definitions, and reporting processes.

Collaboration & Support

  • Work with Operations Managers, Workforce Management, and Quality teams to align on performance metrics.

  • Provide ad-hoc analysis and reporting for business improvement initiatives.

  • Assist in automation and process efficiency projects (e.g., Power BI/Tableau, dashboards)

Minimum Skills & Requirements

  • 1–3 years of reporting or data analytics experience in a BPO or Shared Services environment

  • Strong proficiency in Excel/Google Sheets (advanced formulas, pivot tables, charts; macros a plus).

  • Experience in data visualization tools (Tableau, Power BI, Google Data Studio).

  • Familiarity with SQL or database querying (preferred).

  • Experience with BPO operational data sources (ACD, CRM, HR, WFM tools).

  • Workforce Reporting Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱300,000 - ₱600,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Workforce Management Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position SummaryWe are looking for a strategic and detail-oriented Workforce/Reports Analyst to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO environment. The...

  • Workforce Reporting Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Key ResponsibilitiesSend interval/hourly reports such as Attendance Report, Intraday Performance Report, and Productivity Report.Track and escalate system issues that may impact service levels.Monitor and resolve issues affecting SLAs, taking appropriate mitigation steps.Perform oversight responsibilities to ensure SLA compliance.Evaluate events impacting...

  • Workforce Management Analyst

    7 days ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position SummaryWe are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO...

  • Workforce/Reporting Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱600,000 - ₱1,200,000 per year

    Job Responsibilities:Send interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc.System issue trackingResponsible for the monitoring of all issues that may impact service levels (SL's) and take the appropriate to resolve or reduce these impacts.Perform oversight responsibilities as required to ensure all SLA's...

  • Workforce Management Analyst

    7 days ago

    Quezon City, National Capital Region, Philippines Comrise Full time ₱420,000 - ₱540,000 per year

    About the RoleWe are looking for a Workforce Management Analyst (Real-Time & Reporting) to join our team. This role ensures operational efficiency by monitoring intraday performance, generating reports, and supporting operations in meeting Service Level Agreements (SLAs).Key ResponsibilitiesMonitor real-time performance and schedule adherence (breaks,...

  • URGENT Workforce Scheduling Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Teleperformance Full time ₱1,200,000 - ₱2,400,000 per year

    About the roleWe have an exciting opportunity for a Workforce Analyst - Scheduling Focus to join our dynamic team at Teleperformance in Quezon City, Metro Manila. As a full-time Workforce Scheduling Analyst, you will play a crucial role in ensuring the efficient scheduling and staffing of our call center operations to deliver exceptional customer...

  • Senior Workforce Management Analyst

    22 hours ago

    Quezon City, National Capital Region, Philippines Comrise Full time ₱420,000 - ₱540,000 per year

    About the RoleWe are looking for a Workforce Management Analyst (Real-Time & Reporting) to join our team. This role ensures operational efficiency by monitoring intraday performance, generating reports, and supporting operations in meeting Service Level Agreements (SLAs).Key ResponsibilitiesMonitor real-time performance and schedule adherence (breaks,...

  • Reporting Analyst

    7 days ago

    Quezon City, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time ₱360,000 - ₱540,000 per year

    Your Role Purpose & Objective:Reporting to the Revenue Performance Analyst, the primary purpose of the Reporting Analyst role is to work with stakeholders to understand their needs and deliver tailored reports, dashboards and analysis to support their business. You will be responsible for creating, maintaining and delivering the suite of Salesforce content...

  • HR Reporting Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Advanced Energy Industries, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Positiont Title: HR Reporting AnalystAbout Advanced EnergyAdvanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial...